Sales/Bundles FAQ
What are the benefits and costs of the wiring protection plan?
Hargray's Connected Home plan offers inside wiring maintenance and is available for $5.99 per month per line of service. This convenient, optional service covers the maintenance and repair of inside wiring that we install or that is installed by others to our… Read More
Battery Backup for Hargray Home Telephone
If your Hargray Home Telephone service is provided through either our fiber network or our HFC (hybrid fiber coaxial) network, it requires electric power to operate. If your service is inoperable due to an electrical power outage, you will not be able to use your home telephone to call 911, and services that utilize the telephone line such as alarm systems and medical alert systems will… Read More
Telephone Feature Education
What is home telephone battery backup?
Battery backup maintains working telephone service in case of a power outage. Working telephone service will allow you to call 911, connect home alarms, and sustain medical alert services for up to a maximum of 24 hours without electrical power. For more information about… Read More
Telephone Troubleshooting
Why am I hearing other people’s conversations on my phone?
If you have a cordless phone, you may need to change the channel on your set. Due to the multitude of customers with cordless sets in close proximity to one another, cross-talk can be a factor. Changing the channel should switch you off their frequency… Read More
Television Support and Education - Billing
What is the Broadcast TV Surcharge on my bill?
In 2012, the local broadcast channels in our community — ABC, CBS, FOX, and NBC — elected to significantly increase programming fees to Hargray. These networks are seeking the fees under a federal law commonly known as “Retransmission Consent.” Broadcast… Read More
Television Support and Education - Sales
What is Lifeline Basic Cable?
Lifeline Basic is analog cable that provides a channel lineup on stations 2 through 13.
What are the benefits and costs of the wiring protection plan?
Hargray's… Read More
Television Support and Education - Television Education
Will there be a change to the channel line up?
Although we carry many of the same channels, there are differences. Hargray offers some channels that Kingsland does not and vice versa. As we work through the transition, our focus is to minimize any impact on your services. In… Read More
Television Support and Education - Television Troubleshooting
What do I do if my remote control is not controlling my TV?What do I do if my TV says “Channel Temporarily Unavailable”?Hilton Head and Sun City:… Read More