Television Support and Education - Sales

How do I order PPV? How much does it cost?

Go to Channel 401. The default pin is 0000 unless you have personalized your code.

Here's how to order a pay-per-view event:

  • At the time you decide to view the event (impulse PPV). Events can be ordered 15 minutes prior to the beginning and up to 15 minutes into the programming.
  • In advance, by using the right arrow button to show upcoming events and times.
  • Through preorder, by using the viewing guide up to seven days in advance. You will get reminder pop-ups on your screen when it is time to tune in to the ordered event.

Either way, use your remote control to order through your set top box, and remember that you are required to enter your 4-digit PIN. Protect the privacy of this number. Prices vary. The price of each program will be clearly indicated on the screen before you purchase.

What is Lifeline Basic Cable?

Lifeline Basic is analog cable that provides a channel lineup on stations 2 through 13.

What are the benefits and costs of the wiring protection plan?

Hargray's Connected Home plan offers inside wiring maintenance and is available for $5.99 per month per line of service. This convenient, optional service covers the maintenance and repair of inside wiring that we install or that is installed by others to our specifications. Click here to learn more.

What is Broadband TV?

Programming is produced, broadcast, and transmitted in digital format, providing a clearer, sharper picture and CD-quality or better sound compared to old analog TV. Digital TV offers greater channel choice because the digital signals are compressed, so more channels can be transmitted through the cable frequency.

At this time, Broadband TV is available only in Hilton Head and Sun City.

What are the benefits of having a DVR?

A digital video recorder offers control, convenience, and choice while watching TV. Hargray Digital Television customers can now take control over their TV experience by subscribing to our DVR Service. Customers can easily record their favorite programs and play them back anytime, watch one program and record another, watch two programs at the same time, and pause, rewind, or fast-forward live TV.

Box — Customers with an HD TV can view their high-definition programs and regular digital channels with the same set top box. A separate box is not needed.

Control Live Television — Imagine that the telephone is ringing and you don’t want to miss any scenes of your favorite live TV program. DVR lets you pause the live program (for up to one hour), rewind, and play a portion of it again, or fast-forward to catch up to live TV. Sports fans can enjoy complete control by using the instant replay, slow motion, and frame advance and rewind to watch their favorite play again.

Recording — Record and save your favorite TV programs to the DVR. When two of your favorite TV programs are scheduled at the same time, record one program while watching the other. Never miss your favorite programs that are scheduled at the same time. Simply record both programs at the same time and, better yet, watch a third program you programmed earlier while recording the other two. Set the DVR to record a single episode or all episodes of your favorite TV programs. Record one of your favorite TV programs and, at the same time, access any advanced application, such as On-Demand.

Record Time — You can save up to 50 hours of programming on your DVR, meaning you can watch your favorite programs over and over again. You can check your available recording space anytime.

Available recording time may vary based on the service in your area. Recording time may decrease if programming is recorded in HD.

Dual Program Viewing — Picture-in-Picture (PIP) is built into the Explorer 8300HD DVR so you can watch two live programs at the same time on any make or model TV that is connected to your DVR. The PIP feature does not have to be built into your TV set. When something exciting occurs in the PIP program, you can easily swap the PIP into the main screen. Once that program is in the main screen, you can pause, rewind or record it. When the PIP screen position is covering a must-see moment on the main screen, simply move the PIP screen to a different corner of your TV screen.

This service is not available in all areas.

Can I use my existing cable outlet?

Installations will vary depending on your wiring and location of jacks. Our installer will advise you.

Do I need to have a special TV to receive HDTV programming?

In order to receive HD programming on your TV, you must have an HD TV. You also will need an HD set top box and a subscription to HD programming to view HD content. Please speak to your local Hargray representative for details.

Is digital TV the same as HD TV?

No, digital TV refers to TV service in which programming is produced, broadcast, and transmitted in digital format, providing a clearer, sharper picture and CD quality sound, letting you see, hear, and enjoy TV in a totally different way. Digital technology uses two-way communication and video compression to transmit more channels through the cable frequency, offering greater channel choice, control, and convenience. Digital TV requires a set top box to deliver programming, but it does not require a special TV set.

High-definition (HD) TV is a step above digital TV in terms of your viewing experience. Images are crisper and sound is richer than with standard digital TV. HD TV refers to programming, production, and transmission technology, as well as a type of TV set. This combination of programming quality, transmission format, and TV functionality offers you the highest-quality viewing experience in terms of both picture and sound. HD programming offers a viewing experience in which the picture will appear sharper and more life like, and a listening experience that provides you with Dolby 5.1 surround-sound capability. HD TV does require a special HD set top box, a subscription to content broadcast in HD, and an HD TV set. Please talk to your local Hargray representative for more information on upgrading to the HD experience.

What is digital TV?

Digital TV allows programming to be produced, broadcast, and transmitted in digital format, providing a clearer, sharper picture and CD-quality sound. Digital technology uses two-way communication and video compression to transmit more channels through the cable frequency, offering expanded viewing choices, control, and convenience.

Hargray Digital Cable lets you choose from more that 160 entertainment, news, sports, movie, cultural, and music channels.

Add the Premium Channels and get unlimited access to the best of HBO, Showtime, Cinemax, and The Movie Channel.

The push of a button on your digital remote lets you access the easy-to-use on-screen program guide to search for shows by title, time, or theme.

On-Demand gives you instant access to an entire library of hit movies, with the power to pause, rewind, and fast-forward them right from your remote.

DVR allows you to record and pause live TV so you can watch what you want, when you want.

Parental Controls let you control what your kids watch or how much they watch, even when you are not there.

Where does Hargray offer HDTV?

HDTV is currently available in areas throughout Hilton Head Island, Sun City, Bluffton, Hardeeville, Beaufort, and Pooler. At this time, we do not offer HDTV on Daufuskie Island or in Estill. Availability may vary. For more information about HDTV for your home, please consult your local Hargray representative.

How long does it take to get residential service installed?

Our goal is to have service installed within three to five business days of your request. However, installation timeframes do vary, so please ask your Hargray representative for more details.

What channels are or will be available for RestartTV and TimeShift?

RestartTV Networks

AVAILABLE NOW

  • ESPN HD
  • ESPN2 HD
  • Fox Business News HD
  • Fox News HD
  • FX HD
  • Hallmark HD
  • Hallmark Movies & Mysteries HD
  • WGXA ABC HD (Macon)
  • WGXA FOX HD (Macon)
  • WJCL ABC HD (Savannah)
  • WTGS FOX HD (Savannah)
  • WTWC FOX HD (Valdosta)
  • WTXL ABC HD (Valdosta)
  • CNN HD
  • HLN HD
  • TBS HD
  • TNT HD

COMING SOON

  • Bravo HD
  • CNBC HD
  • E! HD
  • Golf Channel HD
  • MSNBC HD
  • NBC Sport Network HD
  • Oxygen HD
  • USA HD
  • A&E HD
  • Discovery HD
  • FOOD HD
  • HGTV HD
  • History HD
  • TLC HD
  • Travel HD
  • Velocity HD

 

TimeShift Networks

AVAILABLE NOW

  • ESPN HD
  • ESPN2 HD
  • Hallmark HD
  • Hallmark Movies
  • & Mysteries HD
  • WGXA ABC HD (Macon) 
  • WJCL ABC HD (Savannah) 
  • WTXL ABC HD (Valdosta)

COMING SOON

  • Bravo HD
  • CNBC HD
  • E! HD
  • Golf Channel HD MSNBC HD
  • NBC Sport Network HD Oxygen HD
  • USA HD
  • A&E HD
  • Discovery HD
  • FOOD HD
  • HGTV HD
  • Travel HD
  • Velocity HD
What are the new releases on On-Demand?

New On-Demand Releases: Click here

What channels are available in HDTV?

We offer a variety of HD, HD Plus, and Premium HD channels. HD Plus channels are available to subscribers of the Basic HD Digital TV service, and Premium HD channels are available to customers subscribed to movie channels offered as part of Hargray’s Digital Television Extras.

A full list of HD channels can be found in our Channel Line-Ups

What is the channel lineup for my area?

To view your channel lineup, click here and select your service area.

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