Television Support and Education - Billing

How do I order PPV? How much does it cost?

Go to Channel 401. The default pin is 0000 unless you have personalized your code.

Here's how to order a pay-per-view event:

  • At the time you decide to view the event (impulse PPV). Events can be ordered 15 minutes prior to the beginning and up to 15 minutes into the programming.
  • In advance, by using the right arrow button to show upcoming events and times.
  • Through preorder, by using the viewing guide up to seven days in advance. You will get reminder pop-ups on your screen when it is time to tune in to the ordered event.

Either way, use your remote control to order through your set top box, and remember that you are required to enter your 4-digit PIN. Protect the privacy of this number. Prices vary. The price of each program will be clearly indicated on the screen before you purchase.

What is the Broadcast TV Surcharge on my bill?

In 2012, the local broadcast channels in our community — ABC, CBS, FOX, and NBC — elected to significantly increase programming fees to Hargray. These networks are seeking the fees under a federal law commonly known as “Retransmission Consent.” Broadcast networks enjoy the benefit of distributing their signal free over the air utilizing spectrum made available by the federal government, so taxpayers are subsidizing the distribution of broadcast TV signals. Hargray, along with many cable operators, believes it is not fair for the broadcasters to both benefit from federal airwaves subsidies AND demand fees from cable company subscribers. For this reason, we have added a line item on your bill titled “Broadcast TV Surcharge.” We pledge to you that we will not profit from this surcharge; these fees are simply a “pass through.” In addition, we pledge to continue our efforts to persuade lawmakers and regulators in Washington, D.C., to change the current law — and if we are successful, we will immediately remove this surcharge from all bills.

+