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Important Customer Information
We have been working diligently over the past two months on the first round of our upgrades to USA Communications’ former network so that we can provide you enhanced Hargray services. We expect to begin converting neighborhoods to Hargray services as early as June 17, 2019. Please click below to read important information about upcoming changes to your services and billing as some action may be required on your part to ensure your services function properly when we upgrade your neighborhood to Hargray's systems.
How can we help?
For the time being, you will continue to receive the same bill for the same services that you have been receiving. This means that your channel lineup, Internet speed, telephone calling features and any other services and features will not change at this time.
Once we are ready to begin transitioning customers onto our network and billing, we will reach out to you with specific information to help you prepare for the change. We are committed to making this transition as seamless as possible for you. We will be reaching out to you in the coming weeks and months with more information.
Although we'd love to sign you up for service today, we have many tasks to complete to prepare our network and billing systems before we can begin providing Hargray services in your area. In the meantime, please call our local office at 205.884.4545 or stop by 1621 Cogswell Avenue in Pell City with any questions or concerns.
While Hargray works hard behind the scenes to prepare the network and systems for transition, customers will continue to receive existing services and a monthly bill from USA Communications. Please continue to pay your bill as usual. If you have any questions or need assistance, please contact our local office at 205.884.4545 or stop by 1621 Cogswell Avenue in Pell City.
Although we carry many of the same channels, there are differences. Hargray offers some channels that USA Communications does not and vice versa. As we work through the transition, our focus is to minimize any impact on your services. In the meantime, we will continue to deliver services under USA Communications’ current channel lineups.
At Hargray, our customers are neighbors, not numbers. For more than 70 years, Hargray has delivered superior, local, personalized customer care that the massive, nationwide providers simply cannot offer. As such, Hargray will continue local operations in our store located at 1621 Cogswell Avenue in Pell City. Please contact us at 205.884.4545 if there is anything we can do to help.