The Fastest Internet in Pell City

All the speed you need.

Welcome to Hargray

On April 1, Hargray purchased USA Communications’ Alabama assets, and we are thrilled to have the opportunity to serve the Pell City community and surrounding areas. Our entire team of 600 colleagues based in the Southeast is excited to begin providing the advanced services and friendly, local support we have delivered to communities across the region for more than 70 years. Welcome to the Hargray family.

Hargray’s mission is to envision and deliver customer delight. We are passionate about providing our customers with the best High Speed Internet, Digital TV and Home Phone services along with the kind of superior, local, personalized customer care that the massive, nationwide providers simply cannot offer.

To ensure that our new customers receive state-of-the art communications services, we will make significant upgrades to the existing USA Communications’ network and systems. Because these improvements will take several months to complete, customers will not experience any immediate changes to their existing services.

Over the coming weeks and months, customers will receive letters, emails and other communications from our staff that explain what to expect and provide clear instructions on any steps customers need to take to update their services and account. Until such time, customers will continue to receive the same services and should continue to pay their bills as they have in the past.  We offer a sincere thank you to our new customers as we work hard to improve their service experience; we will do everything we can to minimize any disruption during the process. It is our goal to make this transition as simple and hassle-free as possible. 

Give Us a Call

We are looking forward to serving your area better than ever before.

To begin learning more about how Hargray can meet your communications and entertainment needs, please feel free to call us to speak with our dedicated, local customer care team.

205.884.4545

How can we help?

What is going to happen with my services and bill?

For the time being, you will continue to receive the same bill for the same services that you have been receiving. This means that your channel lineup, Internet speed, telephone calling features and any other services and features will not change at this time.

Once we are ready to begin transitioning customers onto our network and billing, we will reach out to you with specific information to help you prepare for the change. We are committed to making this transition as seamless as possible for you. We will be reaching out to you in the coming weeks and months with more information. 

 

Can I sign up for Hargray services today?

Although we'd love to sign you up for service today, we have many tasks to complete to prepare our network and billing systems before we can begin providing Hargray services in your area. In the meantime, please call our local office at 205.884.4545 or stop by 1621 Cogswell Avenue in Pell City with any questions or concerns.  

What actions do I need to take at this time?

While Hargray works hard behind the scenes to prepare the network and systems for transition, customers will continue to receive existing services and a monthly bill from USA Communications.  Please continue to pay your bill as usual.  If you have any questions or need assistance, please contact our local office at 205.884.4545 or stop by 1621 Cogswell Avenue in Pell City. 

Will there be a change to the channel line up?

Although we carry many of the same channels, there are differences. Hargray offers some channels that USA Communications does not and vice versa.  As we work through the transition, our focus is to minimize any impact on your services.  In the meantime, we will continue to deliver services under USA Communications’ current channel lineups, which can be found online, https://usacommunications.tv/wp-content/uploads/2018/12/Alabama-CC-Dec-2018-V2.pdf

What will happen to the local store? Who can I contact for assistance?

At Hargray, our customers are neighbors, not numbers. For more than 70 years, Hargray has delivered superior, local, personalized customer care that the massive, nationwide providers simply cannot offer.  As such, Hargray will continue local operations in our store located at 1621 Cogswell Avenue in Pell City.  Please contact us at 205.884.4545 if there is anything we can do to help. 

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