Television Support and Education - Television Troubleshooting

What do I do if my remote control is not controlling my TV?

What do I do if my TV says “Channel Temporarily Unavailable”?

Hilton Head and Sun City:

What do I do if there is no picture on my TV screen?

Beaufort, Bluffton, Hardeeville, Lady’s Island, Okatie, Pooler, Ridgeland, Riverbend:


Hilton Head and Sun City:

What do I do if there is no picture on my TV screen or if I’ve changed my TV to a different input?

What do I do when I see this error message: “This channel is temporarily unavailable”?

The first step is to reset the set top box by disconnecting the small round electrical cord from the back. Leave it out for 15 seconds and plug it back in. The screen will go to a logo and then to a loading message indicating it is in the process of resetting. If this does not work, try disconnecting the electricity to the modem — the square box with green flashing lights. Leave this out for 15 seconds, plug it back in, and allow it to reset. Check the status of the TV after reset.

What do I do when I see message: “Your set top box is unauthorized for use”?

This indicates that the box temporarily has lost the signal. Disconnect the power cord from the box and reconnect after 15 seconds. (Bluffton, Beaufort, Hardeeville, Ridgeland, and Pooler customers only.)

What do I do if there’s no signal on my TV?

If your TV is connected to the set-top box with a coax cable, your TV must be tuned to Channel 3 or 4 to receive a signal through a converter box. Go directly to the TV or use the TV remote to verify the channel. If you do not have a box, make sure the TV is programmed for CATV and not antenna. Also, try clicking TV - Video Source multiple times until selecting the correct input. If your TV is connected through HDMI, or if you need additional assistance, the Hargray team is here to help. Please click here to chat, email or call our Support Team.