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How and Why You Should Power Cycle Your Modem

Power cycling your modem is a simple and effective troubleshooting step that can resolve many common connectivity issues and ensure your network operates smoothly. Here are just a few reasons you may want to power cycle your modem:


Refreshes Connections: Power cycling your modem clears out any lingering issues and refreshes your internet connection. It's like a mini-reset button for your online experience!


Fixes Glitches: Modems can occasionally encounter glitches or errors. A quick power cycle can often resolve these issues, giving you a smoother connection.


Improves Speed: Over time, modems can become bogged down. Power cycling frees up resources, helping to boost your internet speed.


How do I power cycle my modem?

If you need to power cycle your modem as part of your internet connection troubleshooting, follow the steps below. NOTE: If you have Business Phone service from Hargray Business, do not unplug the modem powering your phone service -- Call Technical Care Center for assistance at 843-686-1138.

  1. Unplug your modem from the power by pulling the power cord from the back of the modem.
  2. If you have a router, unplug the power from the back of your router. Leave it unplugged for now.
  3. Wait 15 seconds.
  4. Plug the power back into your modem.
  5. Wait 15 seconds.
  6. Plug the power back into your router, if you have one.
  7. Wait 15 seconds.
  8. Pull up or refresh your browser window to test your internet connection.
  9. If you are still unable to pull up webpages, restart your computer and try again.