Residential Service and Support - Billing

How do I change my billing address?

Please contact Customer Service at 877.HARGRAY (877.427.4729), email, or live chat.

How do I change my password to my online billing account?

You can change your password by clicking here and then click 'Change My Password'.

What is the Universal Service Fund Charge?

All telecommunications carriers that provide telecommunications service are required by federal and state authorities to contribute a percent of revenue to preserve and advance affordable phone service through the State and Federal Universal Service Funds (USF). Potential beneficiaries of this fund are rural communities, low-income phone subscribers, schools, libraries, and rural healthcare facilities.

Why is there a County E911 Charge?

This monthly surcharge provides ongoing maintenance of the 911 system and equipment.

What is the Telecommunications Relay Charge?

The Americans with Disabilities Act requires all telecommunications carriers offering voice services to provide access to a Dual Party Relay Service and contribute to a shared fund to support the service. This service enables an individual who is hearing or speech impaired to communicate with others through access to Teletypewriter (TTY) and/or a Telecommunications Device for the Deaf (TDD).

What is the FCC Access Charge?

In order to assure the availability of affordable long distance phone service, a Federal Subscriber Line Charge helps providers of local phone service cover the installation and maintenance cost of outside phone wires, underground conduit, telephone poles, and other facilities that link each phone customer to the phone network.

Where do I mail my payment?

Hargray Remittance
P.O. Box 100116
Columbia, SC 29202-3116

To make sure your check is applied to the correct account, you MUST put your ACCOUNT NUMBER on the check.

Sample account number: 1000011111

What are basic phone service charges?

The FCC requires that basic phone service charges be noted as such on the bill, indicating what amounts can be paid if you want to retain just that service. Asterisks (*) are used to note such services.

If I miss a PPV event that I ordered, will I still be charged?

You must cancel your “buy” prior to the event or you will be charged for the ordered event.

Will On-Demand and PPV events I order appear on my monthly bill?

Yes, you will see an itemized list by title and date of the movies and/or events you order on your monthly billing statement.

When is my bill due?

View your bill online by signing up for Hargray’s Online Billing. Hargray’s online billing is fast, easy, convenient, and free. Please click here.

New users: Click the Sign Up button or contact customer service at 1.877.HARGRAY (877.427.4129), or by email or live chat.

What is the balance due on my account?

View your bill online by signing up for Hargray’s Online Billing. Hargray’s online billing is fast, easy, convenient, and free. Please click here.

New users: Click the Sign Up button or contact customer service at 1.877.HARGRAY (877.427.4129), or by email or live chat.

How can I stop online bill pay?

Please call customer service at 877.HARGRAY (877.427.4729) for assistance.

How can I view and pay my Hargray bill online?

View your bill online by signing up for Hargray’s Online Billing. Hargray’s online billing is fast, easy, convenient, and free. Please click here.

New users: Click the Sign Up button or contact customer service at 1.877.HARGRAY (877.427.4129), or by email or live chat.

Does Hargray offer Automatic Bank Draft?

Easy Pay is a free service that provides a worry-free and convenient way to pay your monthly bill. With Easy Pay, your checking account is automatically drafted each month. You still receive your itemized monthly bill online or by mail. Your customer-service representative can discuss the details with you.

Why does my first bill for new services seem so high?
  1. Hargray Services are billed a month in advance. For example, at the beginning of the month, you may receive a bill from the first of that month to the first of the next month.
  2. Depending on your account start date and billing cycle, a prorated amount from the previous month’s service is billed to catch you up to your assigned billing cycle.
  3. Equipment purchases, such as a wireless router, or extra fees, such as jack installation, will be on the first month’s bill.
How long does it take to get residential service installed?

Our goal is to have service installed within three to five business days of your request.

Is there a fee to combine my residential services on one bill?

No, a combined bill is available to you at no charge. You can now enjoy the convenience and simplicity of having all your Hargray residential services on one bill. If you currently receive more than one bill for Hargray services, all you need to do is contact us to combine your accounts.

Will I be charged for early termination if I am deployed by the military?

Any contract early-termination fees will be waived upon military deployment or transfer. The customer must show proof such as copy of orders. When a  serviceperson is  discharged from the military — voluntarily or involuntarily — the termination fees will apply. Military service personnel will not be charged the reconnect fee to reinstall their services upon their return.

How do I return my equipment?

Please return equipment to one of our Hargray retail stores. An account number or Social Security Number will be required. 

Please call 1.877.HARGRAY (877.427.4729) for further instructions.

Do I need to sign a contract for residential services?

No. Hargray does not require you to sign a contract. However, if you do opt to sign a contract, it will reduce the cost of installation. Also, by signing a contract, you may be eligible for a current promotion.

Install Fees:
No Contract — $99.00
1-Year Contract — $50.00
2-Year Contract — $25.00

+