Robocalls

About "Robocalls"
Once just viewed as a nuisance, robocalls have grown into a plague. While some of these calls are permitted – such as a candidate campaigning for office or a charity asking for a donation or an educational institution alerting parents and students to campus closures – many are not, and some are outright scams.  Unwanted robocalls are the largest source of consumer complaints to the FCC and the FTC.

Hargray Communications is very concerned about the number of suspected illegal and unwanted robocalls calls our customers receive and the potential harmful impact they can cause. Every day, scammers use the telephone to try and trick people out of money or get access to personal information.

Hargray Communications understands consumers expect their service providers to offer protective measures to curb the receipt of illegal and unwanted calls and that's why we've dedicated this webpage to educate our customers on Hargray's suggestions to combat robocalls, prevalent robocall/spoofing scams and tips on how to avoid becoming a victim of illegal robocalls.

Unsolicited calls to phones where the receiving party may have to pay for the call are also illegal.

How to Help Protect Yourself
If you receive an unwanted phone call of any kind, including an unwanted robocall, don’t try to outsmart the bad guy by intentionally giving out wrong information. Just hang up. Do not call the number back, or call another number they give you, or press any numbers (or links in texts) that you may be instructed to press.

To help limit telemarketing calls from legitimate telemarketers, add your number to the National Do Not Call list.

Scammers using robocalling technologies can be persistent and will look for ways to get their calls past evolving blocking technologies. Sometimes calling parties try to disguise their identity by using a telephone number that they are not really entitled to use, such as the number of a government agency or a legitimate business with whom you may have a relationship, or a telephone number that looks so much like yours that you might think it is a friend or neighbor calling. In this way they try to get you to answer the phone, and at the same time avoid technologies that would otherwise block the calling party’s real telephone number.  This is called “spoofing.”

Reporting Fraud
If you think a caller is trying to scam you, hang up. If you get a suspicious email or text, do not reply.

You may also report suspicious activity to the FTC and Anti-phishing working group.

If you have any other questions, comments or suggestions please visit Customer Support or send an email to [email protected].