Introducing the 
Hargray TV App

The Hargray TV App is an easy single sign on. The exact same credentials used for your Hargray online account are your credentials to sign in to the App. Once you download the App, you are prompted to provide your user name and password. You must use the user name and password associated with your Hargray online account. If you do not remember your user name and password of your Hargray online account, you may reset it online at MyServices.Hargray.com or by contacting Hargray customer service.

With Apple® devices, if the ringer is set off (to mute/silence mode), currently the Hargray TV App will not play audio. Ensure your ringer switch or button in the control panel of your iPhone® or iPad® is set on (not muted).

Any number of devices may be logged in using your account’s username and password, but video streaming is limited to three (3) total streams. Of the three (3) streams, up to two (2) may be off Hargray network (called out-of-home Network). The Streaming Diagnostics screen in the About section shows the number of devices currently streaming video.

Currently the Hargray TV App is available for customers on the Hargray TV video service. If you have a Hargray TV service and have downloaded the App, but are unable to sign into the App with your credentials, you may need to upgrade to the Hargray Stellar TV service. Contact Hargray customer service if you want to learn more.

Some content providers and networks do not permit streaming of their programming on the App.

Streaming delivers content to mobile devices based on content permissions, which vary from in-home / in-network or out-of-home / out-of-network. Many content providers allow programming to be accessed via the Hargray TV App when you are on your Hargray Internet service area, called in-home. That same content may not be available through the Hargray TV App when provided by another Internet provider, such as your cellular plan, or another carrier’s Wi-Fi.

You will find Parental Controls in the Settings of your Hargray TV App and will need your Hargray 4-digit account PIN to access it. The same account PIN is used for all your devices. Parental Controls are not shared across your devices. For each device that you want to control programming content, you will need to set up the Parental Controls.

Filters allow you to easily customize your viewing of channels based on programming content categories, called Genres.  You select the genres you most want to view, such as entertainment, kids, local/sports, and more.  Even channels you have selected as your favorites can be selected.  The app guide conveniently displays the channels of your filter choice, so you do not have to scroll through the guide to get to those channels.