Hargray Notification Updates

 

 

General Notifications

Hargray Paperless Billing Customers:

As a result of switching to Paperless Billing, the $2/per month paper bill credit customers previously received to offset our $2 paper bill fee will be removed from your upcoming monthly bill.

Federal Universal Service Charge

Effective October 1, 2023, the amount of the Federal Universal Service charge appearing on your bill each month will increase due to an increase in the Federal Communications Commission’s (FCC’s) universal service fund contribution factor from 29.2% to 34.5%. The Federal Universal Service amount is calculated by multiplying the FCC’s universal service contribution factor against your interstate access service charges. The Federal Universal Service Fund Program is designed to help keep local telephone service rates affordable for all customers, in all areas of the United States. For more information about the FCC, please visit www.fcc.gov.

Broadcaster Agreements

Hargray’s agreements with programmers and broadcasters to carry their services and stations routinely expire from time to time. We are usually able to obtain renewals or extensions for these agreements, but in some cases these agreements are not able to be renewed. Please see below for an up-to-date list of agreements with broadcasters and programmers that are due to expire soon, along with a list of each service or station that could be affected and that we may be required to cease carriage of in the near future.

Music Choice Channel Negotiations 

Hargray Communications is in negotiations with Music Choice for the right to continue carriage of these channels. Our agreement with this programmer expires at midnight on September 30, 2024. Hargray is committed to avoiding disruption to our customers and will make every effort to reach a new agreement with this programmer before that time. 

Payment Options Web Message

Hargray’s payment options will be changing in the coming weeks. We will continue to offer multiple convenient ways to pay your monthly bill, including online, Auto Pay, by phone, through the mail or in person at third-party MoneyGram bill pay centers.

Hargray will continue to accept payment via check, ACH, debit and credit, including Visa, Mastercard or Discover. Customers will no longer be able to make payments via American Express credit cards or PayPal. These changes will go into effect Aug. 1, 2024, for customers in Pell City, Alabama. For all other customers, changes will be effective Oct. 1, 2024.

If enrolled in Auto Pay, we encourage you to review your payment method and make any necessary updates to the card on file to avoid potential disruption of service. Pell City customers are asked to complete this by July 31, 2024; all other customers are asked to update their information by Sept. 30, 2024.

Thank you for being a valued Hargray customer. Please contact us Monday through Friday from 8 a.m. to 5 p.m. local time at 877-HARGRAY (877-427-4729) with any questions.

Channel additions

Channel Changes

Channels We Will No Longer Carry

Katz Networks National Feed Drop

Effective June 30, 2024, Katz Networks’ national feeds of Court TV, Grit, Ion Mystery and Laff will no longer be carried by Hargray. The local feed of these channels will be available in the following markets/local affiliates: 

  • Court TV: WPGA (Macon) and WSAV (Savannah) 

  • Ion Mystery: WIAT (Birmingham) and WMGT (Macon) 

  • Grit: WANF (Atlanta), WBRC (Birmingham), WPGA (Macon) and WTOC (Savannah) 

  • Laff: WMGT (Macon) 

Information about alternative watching options can be found at:  

Cartoon Network

Effective July 30, 2024, Cartoon Network will no longer be available on Hargray Watch TV Everywhere. The Cartoon Network will be available via www.cartoonnetwork.com and the TV app.