Hargray Notification Updates
General Notifications
As a result of switching to Paperless Billing, the $2/per month paper bill credit customers previously received to offset our $2 paper bill fee will be removed from your upcoming monthly bill.
Effective October 1, 2023, the amount of the Federal Universal Service charge appearing on your bill each month will increase due to an increase in the Federal Communications Commission’s (FCC’s) universal service fund contribution factor from 29.2% to 34.5%. The Federal Universal Service amount is calculated by multiplying the FCC’s universal service contribution factor against your interstate access service charges. The Federal Universal Service Fund Program is designed to help keep local telephone service rates affordable for all customers, in all areas of the United States. For more information about the FCC, please visit www.fcc.gov.
Hargray’s agreements with programmers and broadcasters to carry their services and stations routinely expire from time to time. We are usually able to obtain renewals or extensions for these agreements, but in some cases these agreements are not able to be renewed. Please see below for an up-to-date list of agreements with broadcasters and programmers that are due to expire soon, along with a list of each service or station that could be affected and that we may be required to cease carriage of in the near future.
Music Choice Channel Negotiations
Hargray Communications is in negotiations with Music Choice for the right to continue carriage of these channels. Our agreement with this programmer expires at midnight on September 30, 2024. Hargray is committed to avoiding disruption to our customers and will make every effort to reach a new agreement with this programmer before that time.
Lake Oconee, GA:
Hargray is currently in negotiations with Cox Media Group for the right to retransmit WSB-ABC, Channels 4/422; WSB-DT2 Bounce; Channel 100; WSB-DT3 Dabl; and Channel 122 in Lake Oconee, Buckhead, Eatonton, and Greensboro. This agreement expires on September 27, 2024, 4:59 p.m. CT. We will keep you updated as negotiations continue.
Kingsland, GA:
Hargray is currently in negotiations with Cox Media Group for the right to retransmit WFOX-FOX, Channel 10; WFOX-DT2 My Network; Channel 11; WFOX-DT3 Heroes & Icons; Channel 14; WFOX-DT4 Telemundo; and Channel 400 in Kingsland. This agreement expires on September 27, 2024, 4:59 p.m. CT. We will keep you updated as negotiations continue.
Payment Options
Our payment options have recently changed. We continue to offer multiple convenient ways to pay your monthly bill, including online, Auto Pay, by phone, through the mail or in person at third-party MoneyGram bill pay centers.
We continue to accept payment via check, ACH, debit and credit, including Visa, Mastercard or Discover. As of Oct. 1, 2024, we no longer accept American Express; PayPall will no longer be accepted as of Nov. 1, 2024.
If enrolled in Autopay, we encourage you to review your payment method immediately and make any necessary updates to the card on file to avoid potential disruption of service.
Thank you for being a valued Hargray customer. Please contact us Monday through Friday from 8 a.m. to 5 p.m. local time at 877-HARGRAY (877-427-4729) with any questions.
Sparklight, formerly Hargray Communications, is currently in negotiations with broadcasters for the right to retransmit their channels. Please visit www.stopprogramminghikes.com and click on "Find Your City/TV Market" for status of negotiations in your area.
Channel additions
Channel Changes
Channels We Will No Longer Carry
Effective June 30, 2024, Katz Networks’ national feeds of Court TV, Grit, Ion Mystery and Laff will no longer be carried by Hargray. The local feed of these channels will be available in the following markets/local affiliates:
Court TV: WPGA (Macon) and WSAV (Savannah)
Ion Mystery: WIAT (Birmingham) and WMGT (Macon)
Grit: WANF (Atlanta), WBRC (Birmingham), WPGA (Macon) and WTOC (Savannah)
Laff: WMGT (Macon)
Information about alternative watching options can be found at:
Court TV at www.courttv.com
Ion Mystery at www.ionmystery.com
Grit at www.grittv.com
Laff at www.laff.com
Effective July 30, 2024, Cartoon Network will no longer be available on Hargray Watch TV Everywhere. The Cartoon Network will be available via www.cartoonnetwork.com and the TV app.
Effective August 28, 2024, NASA TV announced it is discontinuing its cable channel and will no longer be available on Hargray’s channel line-up. NASA live programming will be available at https://plus.nasa.gov/ on NASA+, NASA's new on-demand streaming service. NASA+ will also be available on LiveU and YouTube.