Hargray Notification Updates

 

 

General Notifications

Hargray Paperless Billing Customers:

As a result of switching to Paperless Billing, the $2/per month paper bill credit customers previously received to offset our $2 paper bill fee will be removed from your upcoming monthly bill.

Federal Universal Service Charge

Effective October 1, 2023, the amount of the Federal Universal Service charge appearing on your bill each month will increase due to an increase in the Federal Communications Commission’s (FCC’s) universal service fund contribution factor from 29.2% to 34.5%. The Federal Universal Service amount is calculated by multiplying the FCC’s universal service contribution factor against your interstate access service charges. The Federal Universal Service Fund Program is designed to help keep local telephone service rates affordable for all customers, in all areas of the United States. For more information about the FCC, please visit www.fcc.gov.

Broadcaster Agreements

At Sparklight (formerly Hargray), we work hard to keep you connected to the shows and channels you enjoy — and we want to keep you in the loop about any upcoming changes that may affect your video service. Here are the latest updates:

ESPN Disney & Fox Networks Negotiations

We’re currently working with ESPN Disney and Fox Networks to renew our agreements so we can continue delivering the channels you enjoy.

  • Our agreement with ESPN Disney is set to expire July 31, 2025, and our agreement with Fox Networks runs through Aug. 31, 2025.

  • We know these channels are important to many of our customers, and we’re committed to doing everything we can to avoid any interruption.

Our goal is to reach new agreements that keep your favorite programming right where it belongs — with you.

HBO & Cinemax Channel Lineup Update

Starting Aug. 15, 2025, some changes are coming to the HBO and Cinemax premium channel lineups.
The following channels will no longer be available:

  • HBO Family

  • Thriller Max

  • Outer Max

  • Movie Max

This change is part of a broader decision by Warner Bros. Discovery, the parent company of HBO and Cinemax, to retire some of their multiplex channels.

What’s staying the same? You’ll continue to have access to all other HBO and Cinemax channels currently included in your subscription. And if you're an HBO subscriber, you’ll still enjoy access to HBO Max streaming — at no extra cost.

WANF and WUPA Affiliation Change (Lake Oconee Area Only)

Customers in the Lake Oconee, GA region (including Buckhead, Eatonton, Greensboro, Morgan Co., Putnam Co., and Greene Co.) will see a change in the network affiliations of two local broadcast stations beginning Aug. 16, 2025:

  • WANF (Ch. 11 / HD 421) will change from CBS to Independent content

  • WUPA (Ch. 8 / HD 418) will become the new CBS affiliate

There will be no change to channel numbers, just a switch in the content carried on each channel.

We appreciate you being part of the Sparklight community. If you have any questions about these updates, we're always here to help.

Updated Payment Options

Updated Payment Options

Our payment options have recently changed. We continue to offer multiple convenient ways to pay your monthly bill, including online, Auto Pay, by phone, through the mail or in person at third-party MoneyGram bill pay centers. To ensure your payments are processed in a timely manner, please be sure to use the address listed on the remittance section of your bill.

We continue to accept payment via check, ACH, debit and credit, including Visa, Mastercard or Discover. We no longer accept American Express. We will no longer accept PayPal as of April 2025.

Due to the change with American Express, customers enrolled in Auto Pay are encouraged to review your payment method immediately and make any necessary updates to your payment method to avoid potential disruption of service.

Thank you for being a valued customer. Please contact us by phone at 877-HARGRAY (877-427-4729) with any questions.

Contract Negotiations

Sparklight, formerly Hargray Communications, is currently in negotiations with broadcasters for the right to retransmit their channels. Please visit www.stopprogramminghikes.com and click on "Find Your City/TV Market" for status of negotiations in your area.

Channel additions

Channel Changes

Channels We Will No Longer Carry

Katz Networks National Feed Drop

Effective June 30, 2024, Katz Networks’ national feeds of Court TV, Grit, Ion Mystery and Laff will no longer be carried by Hargray. The local feed of these channels will be available in the following markets/local affiliates: 

  • Court TV: WPGA (Macon) and WSAV (Savannah) 

  • Ion Mystery: WIAT (Birmingham) and WMGT (Macon) 

  • Grit: WANF (Atlanta), WBRC (Birmingham), WPGA (Macon) and WTOC (Savannah) 

  • Laff: WMGT (Macon) 

Information about alternative watching options can be found at:  

Cartoon Network

Effective July 30, 2024, Cartoon Network will no longer be available on Hargray Watch TV Everywhere. The Cartoon Network will be available via www.cartoonnetwork.com and the TV app.

NASA TV Channel Drop

Effective August 28, 2024, NASA TV announced it is discontinuing its cable channel and will no longer be available on Hargray’s channel line-up. NASA live programming will be available at https://plus.nasa.gov/ on NASA+, NASA's new on-demand streaming service. NASA+ will also be available on LiveU and YouTube.