Hargray Preparations in Place for Hurricane Dorian
Hilton Head Island, SC – September 2, 2019 – Hargray has activated its emergency response plan in preparation for Hurricane Dorian. Across Hargray's growing southeast footprint, the emergency measures include coordination with customers to help with their business continuity, securing the company's facilities, inspecting and refueling generators, performing a risk assessment of critical network elements, and coordinating with police, fire, medical response, and other governmental agencies. Hargray personnel, along with emergency vehicles and equipment, will be timely staged and ready to deploy as needed after the storm.
"With over 650 locally based colleagues, we understand the criticality of communication to the homes and businesses we serve, especially during emergencies. While we hope that these extensive preparations will be unnecessary, we will be ready to provide the best possible support to our customers and communities during and after this storm, whatever their needs may be," remarked Jonathan Mullen, Director of Administration for Hargray. These preparations, along with the extraordinary commitment of Hargray’s local colleagues, proved instrumental during Hurricane Matthew, Tropical Storm Irma, and Hurricane Michael, as Hargray's core network remained intact throughout each weather event.
While the actual path of Hurricane Dorian is unknown, individuals and businesses are urged to monitor and respond appropriately as outlined by local and state emergency management authorities such as the Florida Division of Emergency Management, Georgia Emergency Management Division, and the South Carolina Emergency Management Division.
Hargray will communicate weather-related updates and information on its website, Hargray.com, and Facebook page. Depending on the path of the hurricane, key personnel will be positioned to provide emergency support to minimize any service impact. Also, to the extent necessary, Hargray will relocate call center operations to areas outside of the path of the storm to reduce the risk of disruption to those services. To report a downed line or damaged facility, residents are asked to call 843.686.1138. For technical support or other questions, please call 877.427.4729.
Founded in 1949, Hargray is a regional telecommunications company providing advanced communications and entertainment services in a growing set of markets in the southeastern United States. Hargray delivers the most advanced technology with the best customer service, and is active in the communities it serves by supporting a wide range of local charities, organizations, projects, and events.