Many of our customers have expressed the need for a more robust email offering than what Hargray currently provides. Because of this, the number of customers using our email has steadily declined over the past several years. As a result, we are discontinuing email service.

Any email accounts provided by Hargray will be permanently deactivated effective Aug. 26, 2024.

Absolutely. You can sign up for an alternative email service and begin using it any time you like. Free email services with more robust offerings include Gmail or Mail.com.

Customers must select a new email provider and export their contacts and any emails they wish to save from their Hargray/ email account prior to Aug. 26, 2024.

OTHER ACTION REQUIRED:

1. If you use your Hargray email address to log in to Hargray services, please update your account with your new email address. Our billing representatives will be happy to update this for you. They can be reached via online chat at https://www.hargray.com/support/contact-us Monday through Friday from 8 a.m. to 5 p.m. Eastern time or by phone at 877-427-4729 Monday through Friday from 8 a.m. to 7 p.m. Eastern time.
2. If you use your Hargray email address to log in to Hargray services such as TiVo or TV Everywhere, please update your login information with your new email address right away.
3. If you’re using your Hargray email address as a username or contact for any of your online billing accounts or social media accounts, we suggest you update those accounts with your new email address as soon as possible.
4. After setting up your new email address, if you need help forwarding your email or exporting your contacts and emails, please return to this page (https://www.hargray.com/emailretirement)for detailed step-by-step instructions.

Email is an add-on service that Hargray has provided to our internet customers at no charge. Because we do not charge for this service, we will not be applying credits once email is retired.

Alternative email providers include:

• Gmail:  www.gmail.com
• Mail.com:https://www.mail.com/mail/

Premium email services (such as Gmail and Mail.com), are available at no cost and offer an array of functionalities, including the ability to create multiple email addresses, abundant storage space, and a wide variety of tools. Additionally, these services are portable, meaning you can keep your email address should you ever move out of Hargray’s service area.

Detailed instructions on how to export email contacts can be found by visiting www.hargray.com/campaign/download-contacts-hargray-email-account.

Detailed instructions on how to export emails can be found by visiting www.hargray.com/campaign/automatically-forward-hargray-emails.