High Speed. Low Price.

Get up to 1 Gig with the fastest Internet in town

Internet Plans starting at
$ 50
Per month for 12 months
Dollars
Limited-time offer
  • Get a $200 credit to cover the termination fee when you switch from your current provider
  • 30-Day Money Back Guarantee
  • No Contracts

Welcome, Hargray Customers!

To be filled.

#1

Internet Service

Connections matter now, more than ever. Whether you’re communicating with friends and family around the world, integrating a smart home, streaming, gaming, or working, it’s crucial to know that you have a reliable connection exactly when you need it. Hargray makes it happen.

We’re the only home Internet service provider in the region to offer maximum speeds of up to 1,000 Mbps, along with unbeatable, LOCAL customer service, when and where you need it.

  • Speeds from 50 Mbps to 1,000 Mbps, depending on location
  • Wi-Fi-capable modem

Wall to Wall Wi-Fi

With Wall to Wall Wi-Fi from Hargray, you’ll enjoy seamless coverage throughout every inch of your home, with multiple access points and coverage where you need it most.

Learn More

Learn About Bandwidth

How much Internet bandwidth will you need? Use our bandwidth calculator and find out now.

1,000 Mbps speedometer

Up To

  • 1,000 Mbps download speed
  • 50 Mbps upload speed

Good For

  • Heavy-use households with multiple users and many connections
  • Simultaneous Ultra HD (4k) video streaming on all your devices
  • Immersive, interactive online gaming across multiple consoles
  • Fully integrated smart home features - thermostats, appliances, doorbells, and more

 

  • Telecommuting - seamlessly work from the comfort of your home
  • Cutting-edge, immersive media experiences like 360° video, virtual reality, and 3D video
  • Large file uploads - especially multimedia files like videos, slideshows, and interactive presentations
  • Automated, cloud-based data backup
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Up To

  • 500 Mbps download speed
  • 50 Mbps upload speed

Good For

  • Heavy-use households with multiple users
  • Ultra HD (4k) video streaming
  • Interactive online gaming
  • Telecommuting - seamlessly work from the comfort of your home

 

  • Large file uploads - especially multimedia files like videos, slideshows, and interactive presentations
  • Automated, cloud-based data backup
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Up To

  • 300 Mbps download speed
  • 30 Mbps upload speed

Good For

  • Ultra HD (4k) video streaming
  • Interactive online gaming
  • Connecting several smart home devices

 

  • Enhanced web browsing
  • Optimized Wi-Fi
  • Large file uploads - especially picture or audio files
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Up To

  • 200 Mbps download speed
  • 20 Mbps upload speed

Good For

  • HD video streaming
  • Connecting several smart home devices
  • Enhanced web browsing

 

  • Optimized Wi-Fi
  • Large file uploads
  • Good for 5-10 devices simultaneously
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Up To

  • 100 Mbps download speed
  • 10 Mbps upload speed

Good For

  • HD video streaming
  • Enhanced web browsing

 

  • Optimized Wi-Fi
  • Basic file sharing
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Up To

  • 50 Mbps download speed
  • 5 Mbps upload speed

Good For

  • Basic (SD) video streaming
  • Optimized Wi-Fi

 

  • Basic file sharing
  • Less than 3-5 devices simultaneously

Test Your Speed

Internet speed tests are a handy way to periodically check in and find out how fast your Internet service really is. They’re great for quickly determining both upload and download speeds.

Test Now

FAQ's

What is going to happen with my services and bill?

For the time being, you will continue to receive the same bill for the same services that you have been receiving. This means that your channel lineup, Internet speed, telephone calling features and any other services and features will not change at this time.

Once we are ready to begin transitioning customers onto our network and billing, we will reach out to you with specific information to help you prepare for the change. We are committed to making this transition as seamless as possible for you. We will be reaching out to you in the coming weeks and months with more information. 

 

What is going to happen with my services and bill?

For the time being, you will continue to receive the same bill for the same services you have been receiving. Once we are ready to begin transitioning customers to our network and billing, we will reach out to you with specific information to help you prepare for the change. We are committed to making this transition as seamless as possible for you. We will be reaching out in the coming weeks and months with more information. 

What actions do I need to take at this time?

While Hargray works hard behind the scenes to prepare the network and systems for transition, customers will continue to receive existing services and a monthly bill from Dark Fiber Systems. Please continue to pay your bill as usual. If you have any questions or need assistance, please contact our support team at 877.861.5777. 

Why should I choose Hargray as my service provider?

Hargray offers the most advanced products and services including the fastest Internet speeds in Beaufort. As a local provider, Hargray is dedicated to YOU – residents and businesses here in the community.  With our Beaufort retail, nearby call center, and network operations, our expert locally based team delivers customer delight with unparalleled responsiveness.

Does Hargray offer a military discount?

Yes. To show our gratitude to those serving our country, we have created military discounts for active military members both new and existing customers.

Who is eligible?

Active military members and their family are eligible for the special offer. A brief verification process is required.

To receive Hargray Internet or TV services,  you must live in Hargray’s service area including, but not limited to, Perry, GA; Warner Robins, GA; Kathleen, GA; Pooler, GA; Hinesville, GA; Savannah, GA; Kingsland, GA; and Beaufort, SC.  To check availability of services at your home, please visit hargray.com or call 866-205-8965 

How do I qualify for the discount?

Members of the Military must provide a copy of their US Department of Defense issued Geneva Conventions Identification Card to qualify for the one-time $50 credit and monthly military discount on Internet and TV services.

Does Hargray hire military members?

Hargray proudly supports our nation's military. Heroes at Hargray is a program designed to assist local military personnel transitioning into the civilian workforce following their military service. Click here to learn more.

I am a Sparklight customer. Will my services change?

Over the next 12 months, Hargray will integrate network and systems to support Hargray’s suite of enhanced residential and business products available in other markets, including Internet speeds up to 1 Gbps, Wall-to-Wall Wi-Fi, crystal clear Digital TV with expanded viewing options, Home Phone with nationwide local calling and enhanced calling features, and communications solutions for businesses of all sizes.

As new products and services become available, we will reach out to you to determine the products that best fit your needs.

Does Hargray carry the same channels as Sparklight?

Although we carry many of the same channels, there are some differences. Hargray offers many channels that Sparklight does not have and Sparklight offers a few channels that Hargray doesn’t currently carry. In the next few months, we will determine which channels will be added and we will offer new channel lineups.

Will I continue to receive a bill from Sparklight?

Yes, you will continue to receive a bill from Sparklight, and you should continue to pay the bill as you have always done.  Once we complete the network and billing integration, you will start receiving a bill from Hargray.  At that time, you will receive instructions regarding any payment options changes, as well as information about new products available to you.

Can I continue to visit my local Sparklight store?

Like many other retail stores around the country, the Sparklight store is currently closed for the safety of our customers and our colleagues as a result of continued impacts of COVID-19.  Hargray plans to reopen the center located at 606 Noble Street in Anniston at the appropriate time.

Will Hargray support the local community?

Hargray has served communities in the Southeast for more than 70 years, and we look forward to carrying this tradition forward with investments in communications infrastructure to fuel growth and economic prosperity in Anniston and the surrounding areas.  Hargray has a long history of supporting community events and sponsorships, and our local workforce (which we expect will include all of the current, locally-based Sparklight colleagues), will continue to contribute its time and talents to make the Anniston, Jacksonville, and Oxford areas the best places to live, work, and play.

What is Hargray’s Acceptable Use Policy?

You may use your Internet account for communications, research, public relations, education, and entertainment. This statement describes certain uses that are consistent with the purposes of Hargray and the Internet. It is not intended to exhaustively list all such possible uses or abuses. We expect our subscribers to respect the culture and civility of communication and discourse on or through the Internet. We expect our subscribers to maintain respect for privacy, legal issues, and courtesy to other Internet users and network resources.

How do I transfer my service to a new address?

Call 877.HARGRAY (877.427.4729) to transfer your Internet, TV, and phone services to your new address. A local customer service representative will gladly answer your questions concerning your move. You may be asked to take your equipment with you, or you may be asked to return all equipment if you are moving out of the local area or to an area requiring different equipment.

How do I change my billing address?

Please contact Customer Service at 877.HARGRAY (877.427.4729), email, or live chat.

How do I set up an address book for my email account?
  • Go to www.hargray.com; select “Check email.”
  • Enter your username and password.
  • Once logged into your inbox, click on “Compose.”
  • Enter an email address in the field labeled “Add.”
  • After entering the address, click on the button labeled “Add.” The email address entered will be viewable and ready for selection for future correspondences in the above box.
Ethical Guidelines

We expect you to:

  • Obey all federal and state laws regarding your use of the Internet and information obtained or transmitted through the Internet.
  • Respect the ownership of information including copyright and license agreements.
  • Be courteous in your use of the Internet and network resources.
  • Respect the opinions of others and their right to voice those opinions.
  • Respect the culture and civility of communication and discourse on or through the Internet.
How do I change my password to my online billing account?

You can change your password by clicking here and then click 'Change My Password'.

What’s the difference between a username and an email address?

The difference is much the same as between your name and address. The username tells who you are; the email address tells who and where you are. A username is your unique identifier for a domain: who you are. An email address is [email protected]: who and where you are. Let’s say your username is johndoe. That is the name by which our servers recognize you. All that’s needed is the username (and the password to confirm that it is indeed you), because you are directly connected to your ISP’s server. Usernames are unique to a domain. There will only be one johndoe registered with your ISP. If your username is johndoe, your email address will be, for example, [email protected] Email requires both a recipient and a location. When people send you email, their mail servers look at the domain (hargray.com in this case) and send the email to the hargray.com mail server. From there, our mail server puts it in your mailbox because it has your username on it.

Legal Issues

You may not use Hargray Internet Service:

  • For any purpose that violates U.S. federal or state laws
  • To interfere with or disrupt network users, services, or equipment, including distributing unsolicited advertising, propagating computer worms or viruses, and using the network to make unauthorized entry to other computational information, communications devices, or resources
  • To transmit threatening, obscene, or harassing materials.
What is the Universal Service Fund Charge?

All telecommunications carriers that provide telecommunications service are required by federal and state authorities to contribute a percent of revenue to preserve and advance affordable phone service through the State and Federal Universal Service Funds (USF). Potential beneficiaries of this fund are rural communities, low-income phone subscribers, schools, libraries, and rural healthcare facilities.

What is the difference between POP3 and Web email?

Web mail accounts are email accounts you can access over the Internet through your Web browser (e.g., Internet Explorer). Hotmail and Yahoo! Mail are examples of free Web-based email accounts. POP3 (Post Office Protocol version 3) email accounts are accessible through email applications such as Outlook. POP3 may be more convenient for your home computer, but Web-based email is convenient for when you are using other computers, such as at work, at school, or when traveling.

Network Integrity or Efficiency

You may not use Hargray Internet:

  • In a manner that precludes or significantly hampers its use by others
  • To send messages likely to result in the loss of recipients, work or systems
  • To send or respond to “chain letters”
  • To broadcast messages to lists or individuals that have not explicitly expressed an interest in such messages, particularly where such use causes congestion of the networks or otherwise interferes with the work of others
  • To intentionally develop programs that harass other users or infiltrate a computer or computing system and/or damage or alter the software components of a computer or computing system.

You must be courteous in your use of the Internet. Please:

  • Respect the privacy of other users; for example, you should not intentionally seek information on, obtain copies of, or modify files, other data, or passwords belonging to other users, or represent yourself as another user unless explicitly authorized to do so by that user.
  • Respect the legal protection provided by copyright and license to programs and data.
  • Use the Internet in ways consistent with ethical guidelines and accepted community standards; malicious use is not acceptable.
  • Follow the Acceptable Use Policies of any networks you may use as an ftp or telnet site.
  • Be aware that many networks are production or communications networks that many people rely on for business, education, or communications; uses that significantly interfere with the ability of others to make effective use of the network are not acceptable.
  • Assume that information and resources are private to the individuals and organizations that own or hold rights to those resources and information unless specifically stated otherwise by the owners or holders of rights; it is not acceptable to use Hargray’s Internet Service to access information or resources unless permission to do so has been granted by the owners or holders of rights to those resources or information.
Why is there a County E911 Charge?

This monthly surcharge provides ongoing maintenance of the 911 system and equipment.

How can I manage my Hargray email account?

Change Password
Change the password you use to log onto the Internet and retrieve your email.

Manage Email Accounts
View and add additional hargray.com email accounts.

Time Usage Report
Show the time and data transfer you have used this month and in the past.

Personal Web Hosting
Learn how to publish your own website.

Commercial Use

Traditionally, the Internet has not been used for commercial or advertising purposes. Many networks, sponsored by government or educational institutions, still have stringent restrictions on commercial use. While the opportunities for commercial use are extremely attractive, there are accepted methods of accomplishing commercial objectives. Other Internet users must seek out or ask for the information.

  • You must appropriately market, advertise, or circulate public relations for your products or services; for example, you may create a home page to advertise products or services and give support or ordering instructions, or you may start a news group to open a forum for discussion. Other Internet users may then choose to view your home page or participate in discussions.
  • Unsolicited advertising is not acceptable. Advertising is permitted on some mailing lists and news groups if they explicitly allow advertising. Announcements of new products or services are acceptable.
What is the Telecommunications Relay Charge?

The Americans with Disabilities Act requires all telecommunications carriers offering voice services to provide access to a Dual Party Relay Service and contribute to a shared fund to support the service. This service enables an individual who is hearing or speech impaired to communicate with others through access to Teletypewriter (TTY) and/or a Telecommunications Device for the Deaf (TDD).

What are Hargray’s incoming and outgoing mail server URLs?

Incoming: webmail.hargray.com
Outgoing: webmail.hargray.com

Where are Hargray’s retail stores and what are their hours?

Click here to locate a store near you.

What is the FCC Access Charge?

In order to assure the availability of affordable long distance phone service, a Federal Subscriber Line Charge helps providers of local phone service cover the installation and maintenance cost of outside phone wires, underground conduit, telephone poles, and other facilities that link each phone customer to the phone network.

What is a bounced email?

Bounced email is electronic mail that is returned to the sender because it cannot be delivered for some reason. There are several reasons an email message can be bounced back to the sender. Reading the details on the returned message can help a sender understand why a particular email was undeliverable. Some reasons for a bounced email include: the recipient’s address is invalid (misspelled or mistyped); the address is recognized by the recipient’s mail server but is returned to the sender because the recipient’s mailbox is full; the mail server is temporarily unavailable; or the recipient no longer has an email account at that address.

Where do I mail my payment?

Hargray Remittance
P.O. Box 100116
Columbia, SC 29202-3116

To make sure your check is applied to the correct account, you MUST put your ACCOUNT NUMBER on the check.

Sample account number: 1000011111

What are basic phone service charges?

The FCC requires that basic phone service charges be noted as such on the bill, indicating what amounts can be paid if you want to retain just that service. Asterisks (*) are used to note such services.

If I miss a PPV event that I ordered, will I still be charged?

You must cancel your “buy” prior to the event or you will be charged for the ordered event.

Will On-Demand and PPV events I order appear on my monthly bill?

Yes, you will see an itemized list by title and date of the movies and/or events you order on your monthly billing statement.

When is my bill due?

View your bill online by signing up for Hargray’s Online Billing. Hargray’s online billing is fast, easy, convenient, and free. Please click here.

New users: Click the Sign Up button or contact customer service at 1.877.HARGRAY (877.427.4129), or by email or live chat.

What is the balance due on my account?

View your bill online by signing up for Hargray’s Online Billing. Hargray’s online billing is fast, easy, convenient, and free. Please click here.

New users: Click the Sign Up button or contact customer service at 1.877.HARGRAY (877.427.4129), or by email or live chat.

How can I read large email message files?

The email protocol was created for the sending of simple text messages. File attachments can occasionally cause problems, as mail servers still treat email as correspondence that can be sent back and forth very quickly. If someone has sent you a large file, you may not be able to download it due to the connection timing out.

If this happens, you can go to webmail. Simply read the large message and delete it. You will then be able to download the rest of your emails normally.

Hargray.com webmail is at webmail.hargray.com.

When deleting a message in webmail, you will need to select the email via checking the box next to it, choosing the delete option, then choosing the purge deleted option.

How can I stop online bill pay?

Please call customer service at 877.HARGRAY (877.427.4729) for assistance.

How can I view and pay my Hargray bill online?

View your bill online by signing up for Hargray’s Online Billing. Hargray’s online billing is fast, easy, convenient, and free. Please click here.

New users: Click the Sign Up button or contact customer service at 1.877.HARGRAY (877.427.4729), or by email or live chat.

Does Hargray offer Automatic Bank Draft?

Easy Pay is a free service that provides a worry-free and convenient way to pay your monthly bill. With Easy Pay, your checking account is automatically drafted each month. You still receive your itemized monthly bill online or by mail. Your customer-service representative can discuss the details with you.

Why does my first bill for new services seem so high?
  1. Hargray Services are billed a month in advance. For example, at the beginning of the month, you may receive a bill from the first of that month to the first of the next month.
  2. Depending on your account start date and billing cycle, a prorated amount from the previous month’s service is billed to catch you up to your assigned billing cycle.
  3. Equipment purchases, such as a wireless router, or extra fees, such as jack installation, will be on the first month’s bill.
What do I do if I am being billed for PPV events that I did not order?

You are required  to enter your 4-digit PIN when ordering PPV events.

  • The event delivery process cannot be activated without this PIN.
  • Therefore, events ordered and/or watched under your four-digit PIN will be billed to your account and you will be responsible for payment.
How do spammers get my address?

Spammers get email addresses in several ways. If your email address appears on a newsgroup or website, it can be harvested from there. Also, a lot of “give us your email address for a free subscription” requests result in your address being sold to a spammer. Spammers will also send emails to random usernames @hargray.com or any other ISP’s domain, knowing that some of them will be valid. For that reason, it’s important not to reply to spam, as that confirms your address is valid.

(Note: Remember — NEVER send a reply with a remove request to a spammer. This only confirms that your address is valid, and you’ll probably receive more spam.)

How do I look at spam or emails that have been blocked?

Helping to prevent spam and viruses from spreading through email, Hargray’s spam filter also offers customers the ability to manage their mailbox settings. Review your blocked spam here.

Why does some spam get through?

If you received an email with the subject “Viagra for free jocjvbsgds,” you would immediately recognize it as spam and delete it. Hargray’s spam filter may not. Some email that is obviously spam will slip through the filter because we do not want to block legitimate emails. What is obvious to you is not necessarily obvious to a computer, which cannot think. The spam filter has to work by following simple instructions. These instructions are combined to give the filter a high probability of identifying spam. There are two types of errors that can be made in this process. The filter can fail to identify spam, or it can identify a legitimate email as a spam. The two types of errors are related. As the chance of one increases, the chance of the other decreases. If the filter is so aggressive that it blocks every spam, it will also block a great deal of legitimate email. The primary focus of Hargray’s filtering system is not blocking legitimate emails.

Why do I get spam?

People are trying to sell you things. Email is cheap to send. Spam mailing lists are created in a variety of ways, including scanning Usenet discussion groups, buying or stealing Internet mailing lists, searching the Web for addresses, and even just guessing email addresses at random. If you use email, chances are, you’re going to get spam.

Why am I receiving returned emails that I didn’t send?

This is called “email spoofing.” This can be done by a virus finding an email address on the Internet and then using that address to look like it’s coming from that person. Or it can be done maliciously by anyone. In most cases, it is untraceable or nearly impossible to find out who is doing it.

Email spoofing is the forgery of an email header (or email address) so that the message appears to have originated from someone or somewhere other than the actual source. Distributors of spam often use spoofing in an attempt to get recipients to open, and possibly even respond to, their solicitations.

Email spoofing is possible because Simple Mail Transfer Protocol (SMTP), the main protocol used in sending email, does not include an authentication mechanism. To send spoofed email, senders insert commands in headers that will alter message information. It is possible to send a message that appears to be from anyone, anywhere, saying whatever the sender wants it to say. Thus, someone could send spoofed email that appears to be from you with a message that you didn’t write.

Although most spoofed email falls into the “nuisance” category and requires little action other than deletion, the more malicious varieties can cause serious problems and security risks. For example, spoofed email may purport to be from someone in a position of authority, asking for sensitive data such as passwords, credit card numbers, or other personal information — any of which can be used for a variety of criminal purposes.

The best thing to do if you receive an email that claims to be from a reputable company requesting sensitive information is to call that company and verify that it is requesting the information.

Some steps you can take to reduce or eliminate “spoofing”:

  • Install an antivirus application. If you already have one installed, make sure it is up to date.
  • Scan your computer for viruses.

If your computer is free from viruses:

  • Change your email address. Changing your email address will eliminate not only email “spoofing” but spam as well. Be cautious about using your email address online. Many forums on the Internet are where spoofers and spammers get their email address lists.
  • Delete them as you get them.
Why am I receiving rejection messages for email I never sent?

Relay error messages in response to email you don’t recall sending usually indicate that someone else who has your email address in their address book is infected by an email virus. When email viruses send out infected messages, they attempt to hide their origin by falsely listing an address taken from the infected computer’s address book as the sender. When the messages are rejected by the recipient server, the server attempts to contact the sender to warn of the virus problem, and because of the falsified address, the warning comes to you instead. Unfortunately, this makes it very difficult to identify the infected party and alert them about the problem. Our advice is to delete these warning messages, and when the user of the infected computer realizes the situation and deals with it, the messages will stop. Please keep in mind that even though these virus warnings are not a reliable indicator that your computer is infected, you do need to be aware of the risk of infection and take precautions. Any computer that connects to the Internet should have a virus scanner installed, and the scanner should be updated regularly.

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