Empowering people and communities
to connect and thrive amid COVID-19
Hargray is here for you
Together, we find ourselves in a challenging situation with COVID-19. In the past few weeks, things have moved quickly to impact our communities, families, and our way of life. Now, more than ever, communications are essential, and Hargray is committed to being there when our customers and colleagues need us most while doing our part to ensure their safety. Here’s how we’re responding.
Committed to Keeping You Connected
Hargray’s purpose of empowering people and communities to connect and thrive has never been more meaningful to our team. In times of uncertainty, communication is vital to everyone, and Hargray is committed to the safety of our customers and colleagues while delivering the highest quality service to keep everyone connected.
To support the needs of our community, Hargray launched special programs to support remote learning for K-12 and college students, address the immediate needs of small businesses, and has joined the FCC pledge to ‘Keep Americans Connected.’
- To support students through the end of the 2019-2020 school year, Hargray offered free Internet service for 60 days to households in its service area with K-12 or college students who did not already have a Hargray Internet subscription.
- Hargray also offered discounted Internet speed upgrades to existing customers to ensure they had the necessary bandwidth to accommodate higher Internet usage in their homes during this time.
- Hargray offers complimentary Hargray Smart Office video conferencing and collaboration tools for small businesses. For more information and easy download installation, please call 800-613-8495
Hargray joined the “Keep Americans Connected” pledge launched by the Federal Communications Commission and, in doing so, has committed to waive late fees and not terminate service to residential or small business customers that are unable to pay their bills due to economic circumstances related to coronavirus (COVID-19).
Please click here to view the press release.
To further our commitment to local communities, on April 15th, Hargray pledged $50,000 to support the Help 4 Hope Fund to provide free meals to families affected by the crisis, support local restaurants and help save jobs. For more information about Help 4 Hope, visit help4hopenow.org, and for a copy of the release, click here.
Keeping you connected
With many people in your home using the Internet more than ever and in new ways, you can count on Hargray’s world-class network and fiber infrastructure to handle the increased demand. We recognize that Internet services are essential and additional bandwidth may be needed to support everyone in your family. Please call 877-427-4729 if you would like to add Internet to your account or if you would like to increase your Internet speed.
We know that the financial implications of this pandemic are worrying many of you. Let us know if you are unable to pay your bill due to economic circumstances related to coronavirus (COVID-19), and we will work with you to find a solution. Our care team can help at 877-427-4729.
We are here for you
While all of us are adjusting to a new norm of operating remotely, rest assured that Hargray is here to help. Click here for convenient online services and support, where you can manage your account, view and pay your bill, and find answers to frequently asked questions. If you need personal assistance, please email [email protected], chat with us online, or call 877-427-4729. Like many of you, members of our customer service and technical assistance teams are working from home to support you throughout this time.
In adherence with federal, state, and local restrictions limiting the number of people in proximity, all Hargray retail centers are currently closed. Payments left in the drop boxes available at each location will be processed the next business day. Please include your account number so we can accurately apply to your account.
At your service when you need us
If a service appointment is needed at your home or business to support your communications services, your Hargray team is prepared and ready. Our technicians follow CDC guidelines and are equipped with supplies to sanitize their hands, tools, and work surfaces in your home or business. For your protection and ours, our technicians will only enter customers’ homes and businesses when it is necessary. Please understand that we will keep the recommended 6-foot distance during service visits.
Please let us know if anyone in your home or business is experiencing respiratory symptoms or is quarantined for known exposure to COVID-19 so we can work with you to find a solution that minimizes the potential risk of spread.
Keeping your business connected and thriving
Hargray is committed to assisting businesses and empowering people and communities to connect and thrive.
Free Small Business Solutions
We understand that everyone is facing the need to work remotely and still be available for video collaboration, calls, and meetings. Hargray is offering complimentary access to Hargray Smart Office to help small businesses with up to 10 participants utilize video conferencing, collaboration, video and screen sharing, office chat, and voicemail to e-mail services. For more information and quick and easy download installation, please call 800-613-8495.
Hargray joined the “Keep Americans Connected” pledge launched by the Federal Communications Commission and, in doing so, has committed to waive late fees and not terminate service to small business customers that are unable to pay their bills due to economic circumstances related to coronavirus (COVID-19). Please call 877-427-4729 if your business needs assistance.
Helping navigate the Federal Loan Programs
To support American businesses and mitigate job losses amid the coronavirus pandemic, the Coronavirus Aid, Relief, and Economic Security (CARES) Act was signed into law on March 27, 2020. While the CARES Act contains a variety of provisions, there are components within the Forgivable Loan Program (“7(a)” under the Paycheck Protection Program) that may be applicable to your business.
The CARES Act provides loans to help with your business expenses over an eight-week period. You can use the loans for payroll costs (including various benefits and insurance premiums), employees’ salaries and wages, mortgage interest payments, lease payments, communications and utilities, and interest on pre-existing debt obligations.
Click here to access a helpful and straightforward document that outlines the financing mechanisms of the CARES Act that will help businesses more easily navigate the program. We know you are making continual adjustments to how you operate and hope to be a source of knowledge to help you make good business decisions
We are here for you
We know that physical distancing makes it harder to stay in touch. If you do not already have electronic account access, we recommend you connect to hargray.com/myservices which allows you to remain up to date on all your account activities, benefit from electronic statements, pay online, and receive important communications.
If we can help or if you need assistance accessing your account, please call us at 888-904-5275
Protecting Our Customers and Colleagues
We are making adjustments to our business operations to better serve you. As all of us adjust to a new norm of operating remotely, convenient online services and support can be found at hargray.com, where you can manage your account, view and pay your bill, and find answers to frequently asked questions. If you need personal assistance, please email [email protected], chat with us online, or call 877-427-4729. Like many of you, members of Hargray’s customer service and technical assistance teams are working from home to support you at this time.
For the safety of our customers and employees, we have temporarily closed our Hargray retail centers. Payments left in the drop boxes available at each location will be processed the next business day. Please include your account number so we can accurately apply to your account.
During this time, our technicians will only enter customers’ homes and businesses when it is necessary. If a service appointment is needed to support your communications services, we will take additional safety measures to help ensure these colleagues’ and our customers’ safety and to enable prompt and transparent notifications in the event we become aware of any relevant health incident related to a technician. These measures include:
- Conducting technician health screenings before each shift;
- Restricting visits to customers’ homes and businesses to only when they are absolutely necessary;
- Establishing and instructing technicians on sanitization procedures before, during, and after visits to customer locations, including sanitizing equipment and on-premise surfaces;
- Completing pre-appointment calls and procedures to ensure the absence of customer health conditions prior to dispatching and entering customers’ locations;
- Maintaining the recommended six feet of distance between customers and technicians;
- Equipping technicians and instructing them on the use of gloves, masks, coveralls, and hand sanitizing products; and
- If a technician is advised to undergo coronavirus testing, promptly notifying all customers visited by that technician in the two weeks prior, as well as any Hargray colleagues the technician was in contact with.
- We will also share the results of the test – positive or negative – with those customers and colleagues as soon as they are available.
Please note that we will follow this notification protocol anytime a Hargray technician is advised to undergo coronavirus testing. Therefore, if you do not hear from us, you have no reason to be concerned about your interaction with one of our technicians.
We have also taken steps similar to those adopted by other critical infrastructure providers with a special responsibility to maintain a normal work schedule during the global coronavirus outbreak. These additional measures include increasing the cleaning of all Hargray facilities to conform with the EPA’s guidelines, eliminating non-essential travel, and moving all colleagues to work from home to the extent possible. We have also implemented social distancing practices, established personal protection equipment usage practices, and required all colleagues to stay home if they have symptoms or feel unwell.
During these unprecedented times, we will continue to closely monitor our operations and take action to help ensure the safety of our colleagues and customers while maintaining essential communications to support our customers and the communities we serve.
We are local
Our purpose is to empower people and communities to connect and thrive. And, we are committed to serving you now more than ever. At a time when the future of our community is reliant on our connections with each other, we encourage you to join us in supporting families, students, seniors, small businesses, and organizations. We’re in this together.