Your New Sparklight Billing Experience: What to Expect

Hi neighbor!

We’re making some exciting upgrades to your billing experience as part of our transition from Hargray to Sparklight. This means you’ll soon have access to improved tools, a cleaner bill layout and more ways to manage your account — all designed to make things easier for you. Here’s a detailed look at what’s changing, what to expect and how to make the most of these updates.

Key Dates to Know

Here’s a quick timeline of what’s coming:

July 1–July 12: The billing system upgrade takes place behind the scenes. Some online account features will be temporarily unavailable.
Beginning July 13: The new Sparklight billing system is available to you. You’ll gain access to your new online account and tools. We’ll share more information soon on how to register — it’s quick and easy!

Tip: Keep an eye on your inbox (or mailbox) and this support page for updates.

What’s Changing and What’s New?

Here’s a closer look at what’s coming your way once the upgrade is complete July 13:

A new Sparklight account number: You’ll receive a brand-new 16-digit account number that will replace your current Hargray number. You’ll use this new number when making payments and setting up your online access.

Access to the Sparklight online customer portal and app experience: You’ll be able to create a Sparklight login and manage your account through the new online portal or the MySparklight app. That means you can make payments, update your payment method and manage your Auto Pay settings whenever it’s convenient for you — no need to reach out to support.
Mobile access, right at your fingertips:
- If you're a residential customer, you will be able to manage your account from anywhere using the MySparklight app, available on the Apple App Store or Google Play.
- If you’re a business customer, you’ll be able to do the same with the MySparklight Business app, also available on the Apple App Store or Google Play.
Smarter, more accurate billing and taxes: Our new system uses your full 9-digit ZIP code to calculate applicable taxes — which means you may notice a slight adjustment in your tax amount. It’s all part of our effort to make billing more precise and transparent.
Slightly updated billing date ranges: Some customers may see a shift in their billing cycle. As a result, you may notice a difference in your total due — depending on your account, this could result in a one-time credit or a one-time prorated charge on your first bill after the upgrade. If you’re on Auto Pay, your draft date won’t change — it’ll still be processed on the same schedule you’re used to.
A cleaner, easier-to-read bill layout: Your updated billing statement will still include everything you rely on — like your charges, payment due date and service details — but with a refreshed layout that makes it easier to follow and understand at a glance.

Paying Your Bill — Before, During and After the Upgrade

Before and During the Upgrade:

You can continue to make payments just like you do today. Accepted payment methods during this time include:

Online: You can pay your bill through your current online Hargray account.
Phone: You can make a payment over the phone using our automated system.
Mail: You can send a check using the remittance slip included in your statement. Be sure to include your current account number to avoid processing delays.
In Person: You can pay at a local MoneyGram location.

Note: If you're already enrolled in Auto Pay and your payment method is up to date, you're all set — your payments will continue to process as usual during the upgrade. From July 1 until everything is fully upgraded in mid-July, you won’t be able to make changes to your Auto Pay setup or update your stored payment method, but everything already in place will keep working just fine.

Just a quick heads-up: During the upgrade, there could be a small delay if you choose to pay by mail or in person, so we recommend using our online or automated phone payment options.

After the Upgrade:

Once your transition to the new system is complete, you’ll be able to take advantage of additional convenient payment options, including:

Expanded in-person payment options at Western Union, MoneyGram and select Walmart locations that offer third-party money services.
Self-service tools through the MySparklight portal or app that allow you to manage your payment methods and Auto Pay schedule at your convenience.
Updated billing statements that are easier to read and include all the information you need to manage your account.

What If I Use Auto Pay?

If your current payment method is up to date, you’re all set — we’ve taken steps to make sure your Auto Pay will continue without interruption during the upgrade.

Here are a few helpful things to keep in mind:

Once the upgrade is complete on July 13, we recommend logging in to your new online account or the MySparklight app to double-check that your Auto Pay is still set up the way you want it.
If you use a third-party service — like your bank’s bill pay tool or a credit card portal — to make automatic payments, you’ll need to update those settings with your new 16-digit Sparklight account number and updated remittance address. That way, your payments will continue processing as expected.

Important notes:

If your payment method is about to expire or you need to make any changes, please do so before July 1 or after July 13. During the transition window, changes to Auto Pay or payment details won’t be available — so it’s best to plan ahead if an update is needed.
You may receive emails from our trusted payment partner, U.S. Bank (sent from [email protected]). These messages are legitimate — but please know, we’ll never ask for your login information via email or ask you to click any links in these U.S. Bank emails.

Will My Charges Change?

Your monthly service and price aren’t changing — but it’s possible the total of your next bill will be a different amount than usual. As we align your billing cycle with the new system, prorated charges may result in a slightly lower or higher monthly bill. You may also see minor variations in the taxes assessed. As always, we’re here if you have questions.

What About My TV Logins?

If you use Hargray’s video services, you’ll need to update how you log in after the upgrade.

TV Everywhere: You’ll be able to temporarily continue using your Hargray login credentials, but we recommend creating your new Sparklight online account as soon as it’s available. You’ll need to use your Sparklight login to continue using TV Everywhere without interruption.
Hargray TV–Sparklight TV App (Mediaroom): A few days after the upgrade, you’ll be required to use your new Sparklight login to access the app. If you haven’t created your new account by then, you’ll need to do that first before watching.

What Should I Do Once the Upgrade Is Complete?

Once the new system is available on July 13, here’s what we recommend:

Create your Sparklight online account — it’s quick and easy, and we’ll be sharing more details at that time to help you get started.
Download the MySparklight or MySparklight Business app.
Review your new billing statement layout.
Double-check that your Auto Pay is set up correctly.
Update third-party payment portals with your new account number and remittance address.

Need Help?

We’re here for you. If you have questions at any point, you can:

Come back to this page and check for updates
Start an online chat at hargray.com/contact-us — Monday through Friday between 8 a.m. and 5 p.m. EST.
Call us at 877-427-4729 — Monday through Friday between 8 a.m. and 7 p.m. EST.

Thanks for being the best part of the Sparklight community. We’re excited to bring you this upgraded experience and look forward to continuing to serve you!