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As a result of AT&T’s recent acquisition of Cricket, Hargray’s partnership with Cricket is ending. This FAQ will help you to find answers to some of the most commonly-asked questions about the end of this partnership.

What Has Changed

Due to AT&T’s decision to migrate current Cricket customers to the “New Cricket,” effective immediately, Hargray is no longer able to assist customers with service and equipment issues, including any requests for service plan changes. Therefore, if you require assistance with any of the items listed below, you will need to work directly with Cricket by visiting a Cricket retail store:

  • Changes to your wireless service plan(s)
  • Adding wireless services or features
  • Purchasing new wireless phones and/or accessories
  • Changing your wireless phone number
  • Repairs to your existing wireless phones

What Hasn’t Changed

Until further notice, you will continue to receive a bill from Hargray for your Cricket service. In addition, all other Hargray services will remain unchanged, and our team of local customer care specialists is ready to assist you with any questions you may have about the end of our wireless partnership or any other matter relating to your Hargray services.

Future Changes

The “New Cricket” uses a different network technology than the Cricket service you currently utilize. As a result, AT&T will eventually turn off the current Cricket network, which will require you to select a new plan and may require a new phone. We do not have any specific dates from AT&T on when this will happen nor do we know what transition plans and promotions it may choose to employ, but we will forward any information about this to you when we receive it from AT&T. Until the transition to the new Cricket network is required, Hargray will continue to bill you for your Cricket services.

Click here to visit the official website for the "New Cricket" to find locations near you.

Frequently Asked Questions

Will my Hargray landline telephone, television or Internet service be impacted by changes to my wireless service?

No, your Hargray landline telephone, television and Internet service(s) will not be impacted because of the ending partnership between Cricket and Hargray.

 

I received a letter saying Hargray’s relationship with Cricket has ended. What should I do now?

You do not have to take any action right now. Hargray will continue to bill you for your existing service, but eventually, you will need to begin working directly with Cricket or transfer your service to another carrier.

 

What is the “New Cricket?”

The “New Cricket” refers to the new Cricket GSM network and products that replaced Cricket’s older network and products that were sold prior to AT&T’s acquisition of Cricket. Earlier this year, the “New Cricket” launched with fresh branding, exciting no-contract plans and phones, and 4G LTE connectivity. Learn more about what the “New Cricket” has to offer by visiting www.cricketwireless.com or contacting a local Cricket authorized dealer.

 

When do I have to switch to the “New Cricket” or change providers?

Hargray will cease billing for Cricket services when Cricket decommissions its legacy CDMA network (which you currently utilize). You will need to switch to the “New Cricket” or change providers prior to this change. At this time, we do not have a confirmed date from Cricket as to when this change will occur. You may continue enjoying the ease of paying for your wireless service(s) on your Hargray bill until further notice is sent. Once a date is confirmed, all Cricket customers billed by Hargray will receive notice of this upcoming change at least 30 days prior to the change.

 

I want to switch to the “New Cricket.” What should I do?

Contact or visit your local Cricket store to transfer your service. In order to switch to the “New Cricket,” you will most likely need to purchase a new phone. You may keep your existing number by porting to the “New Cricket.” In order to port your number, you will need your unique Cricket account information. This information is not listed on your Hargray bill, but you can call Hargray toll-free at 888.846.3653 to get your unique Cricket account number before transferring your service. Alternately, you may opt to have an agent at your new provider contact Hargray within normal business hours to obtain this information. Please note that you will need to verify your identity with a Hargray representative before your unique Cricket account information can be provider to a third party (such as an agent at another provider). You’ll need to provide your new wireless service provider with:

  • Your unique Cricket account number
  • Account name and address
  • Last four digits of your Social Security number
  • Date of birth

 

I don’t want to switch my service. Do I have to?

You do not have to take any action right now. Hargray will continue to bill you for your existing service, but eventually, you will need to begin working directly with Cricket or transfer your service to another carrier.

Hargray will cease billing for Cricket services when Cricket decommissions its legacy CDMA network (which you currently utilize). You will need to switch to the “New Cricket” or change providers prior to this change. At this time, we do not have a confirmed date from Cricket as to when this change will occur. You may continue enjoying the ease of paying for your wireless service(s) on your Hargray bill until further notice is sent. Once a date is confirmed, all Cricket customers billed by Hargray will receive notice of this upcoming change at least 30 days prior to the change.

 

Do I have to get a new phone?

Most customers will need to purchase a new phone in order to switch to the “New Cricket” or another provider. Some customers with iPhone 5 devices may be able to transfer their phone to the “New Cricket,” but we cannot ensure whether your iPhone 5 will be transferable. To learn more, please contact or visit one of Cricket’s local locations.

 

Why do I have to get a new phone?

If you are switching from your current Cricket service billed by Hargray to the “New Cricket,” you will most likely require a new phone because of technology differences between Cricket’s legacy network and the new network they began to utilize after AT&T acquired Cricket earlier this year. Cricket’s legacy network utilizes CDMA technology whereas the “New Cricket” utilizes a GSM network. Unfortunately, your CDMA phone will not work on the Cricket’s new GSM network unless you have an iPhone 5.

Some customers with iPhone 5 devices may be able to transfer their phone to the “New Cricket” due to special technology incorporated into the iPhone 5 that allows CDMA models to also utilize a GSM network via a SIM card. Unfortunately, we cannot ensure whether all iPhone 5 models will be transferable.

To learn more, please contact or visit one of Cricket’s local locations.

 

Can I keep the same number when I switch to the “New Cricket” or another provider?

You may keep your existing number by either porting to the “New Cricket” or to another provider. In order to port your number, you will need your unique Cricket account information. 

This information is not listed on your Hargray bill, but you can call Hargray toll-free at 888.846.3653 to get your unique Cricket account number before transferring your service. Alternately, you may opt to have an agent at your new provider contact Hargray within normal business hours to obtain this information. Please note that you will need to verify your identity with a Hargray representative before your unique Cricket account information can be provider to a third party (such as an agent at another provider). You’ll need to provide your new wireless service provider with:

  • Your unique Cricket account number
  • Account name and address
  • Last four digits of your Social Security number
  • Date of birth
 
 

Contact Hargray

Call 1.877.HARGRAY
or Chat Live.

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