Wireless FAQs

As a result of AT&T’s recent acquisition of Cricket, Hargray’s partnership with Cricket has ended.  Effective May 15, 20015, all wireless accounts must be transitioned to “New Cricket” direct billing. After May 15, 2015, any phones that have not been transitioned will NOT be able to utilize wireless services, including 911.  

What Has Changed

Due to AT&T’s decision to migrate current Cricket customers to the “New Cricket,” effective immediately, Hargray is no longer able to assist customers with service and equipment issues, including any requests for service plan changes. Therefore, if you require assistance with any of the items listed below, you will need to work directly with Cricket by visiting a Cricket retail store:

  • Changes to your wireless service plan(s)
  • Adding wireless services or features
  • Purchasing new wireless phones and/or accessories
  • Changing your wireless phone number
  • Repairs to your existing wireless phones

The “New Cricket” uses a different network technology than the Cricket service you currently utilize. As a result, you will need to select a new plan and may require a new phone to transition service prior to May 15, 2015.

Click here to visit the official website for the “New Cricket” to find locations near you.

What Hasn’t Changed

All other Hargray services will remain unchanged, and our team of local customer care specialists is ready to assist you with any questions you may have about the end of our wireless partnership or any other matter relating to your Hargray services.

Frequently Asked Questions

Will my Hargray landline telephone, television or Internet service be impacted by changes to my wireless service?

No, your Hargray landline telephone, television and Internet service(s) will not be impacted because of the ending partnership between Cricket and Hargray.

I received a letter saying Hargray’s relationship with Cricket has ended. What should I do now?

To avoid interruption of wireless services, please contact Cricket immediately to transfer your service, or switch to another wireless carrier.  As of May 15, 2015, accounts that have not transferred service will no longer be able to access the wireless network, including 911.

What is the “New Cricket?”

The “New Cricket” refers to the new Cricket GSM network and products that replaced Cricket’s older network and products that were sold prior to AT&T’s acquisition of Cricket. Earlier this year, the “New Cricket” launched with fresh branding, exciting no-contract plans and phones, and 4G LTE connectivity. Learn more about the “New Cricket” by visiting www.cricketwireless.com or contacting a local Cricket authorized dealer.

When do I have to switch to the “New Cricket” or change providers?

Hargray will cease billing for Cricket services when Cricket decommissions its legacy CDMA network (which you currently utilize) on May 15, 2015. You will need to switch to the “New Cricket” or change providers prior to this change.  Any accounts that have not transitioned prior to May 15, 2015 will no longer have access to wireless services, including 911.

I want to switch to the “New Cricket.” What should I do?

Contact or visit your local Cricket store to transfer your service. In order to switch to the “New Cricket,” you will most likely need to purchase a new phone. You may keep your existing number by porting to the “New Cricket.” In order to port your number, you will need your unique Cricket account information. This information is not listed on your Hargray bill, but you can call Hargray toll-free at 888.846.3653 to get your unique Cricket account number before transferring your service. Alternately, you may opt to have an agent at your new provider contact Hargray within normal business hours to obtain this information. Please note that you will need to verify your identity with a Hargray representative before your unique Cricket account information can be provider to a third party (such as an agent at another provider). You’ll need to provide your new wireless service provider with:

  • Your unique Cricket account number
  • Account name and address
  • Last four digits of your Social Security number
  • Date of birth

I don’t want to switch my service. Do I have to?

Hargray will cease billing for Cricket services when Cricket decommissions its legacy CDMA network (which you currently utilize) on May 15, 2015. You will need to switch to the “New Cricket” or change providers prior to this change to avoid interruption of wireless service.

Do I have to get a new phone?

Most customers will need to purchase a new phone in order to switch to the “New Cricket” or another provider. Some customers with iPhone 5 devices may be able to transfer their phone to the “New Cricket,” but we cannot ensure whether your iPhone 5 will be transferable. To learn more, please contact or visit one of Cricket’s local locations.

Why do I have to get a new phone?

If you are switching from your current Cricket service billed by Hargray to the “New Cricket,” you will most likely require a new phone because of technology differences between Cricket’s legacy network and the new network they began to utilize after AT&T acquired Cricket earlier this year. Cricket’s legacy network utilizes CDMA technology whereas the “New Cricket” utilizes a GSM network. Unfortunately, your CDMA phone will not work on the Cricket’s new GSM network unless you have an iPhone 5.

Some customers with iPhone 5 devices may be able to transfer their phone to the “New Cricket” due to special technology incorporated into the iPhone 5 that allows CDMA models to also utilize a GSM network via a SIM card. Unfortunately, we cannot ensure whether all iPhone 5 models will be transferable.

To learn more, please contact or visit one of Cricket’s local locations.

Can I keep the same number when I switch to the “New Cricket” or another provider?

You may keep your existing number by either porting to the “New Cricket” or to another provider. In order to port your number, you will need your unique Cricket account information.

This information is not listed on your Hargray bill, but you can call Hargray toll-free at 888.846.3653 to get your unique Cricket account number before transferring your service. Alternately, you may opt to have an agent at your new provider contact Hargray within normal business hours to obtain this information. Please note that you will need to verify your identity with a Hargray representative before your unique Cricket account information can be provider to a third party (such as an agent at another provider). You’ll need to provide your new wireless service provider with:

  • Your unique Cricket account number
  • Account name and address
  • Last four digits of your Social Security number
  • Date of birth