Understanding My Bill

Understanding My Bill – Introducing your enhanced Hargray bill

The sample bill below has been designed to help you familiarize yourself with the design of our new Residential bill. All dates and charges — including service charges, promotions, taxes and fees — are for example purposes only and do not represent actual charges. This sample does not represent all possible billing configurations. To learn more about our bills, please contact us at 1.877.HARGRAY or visit one of our local retail stores.

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1

 Your mailing address of record. Please verify for accuracy and notify us promptly of any changes.

2

Your unique 10-digit customer number. This number can be used to verify billing information and is necessary for setting up Hargray TV Everywhere access (learn more about TV Everywhere at hargray.com/home/digital-tv/tveverywhere).

3

This urgent notice will appear if there is a balance forward on your account. Please note the due date listed is the date by which payment of the balance forward must be received to avoid potential interruption of service.

4

Total payments made are reflected here. Refer to the following pages of your bill for more detail.

5

Adjustments made to your account are reflected here (if applicable).

6

Your balance forward (if applicable).

7

Your current month’s bill amount (does not reflect any balance forward).

8

Your bundled savings are noted here. Bundling two or more services is a great way to save money and simplify billing.

9

The total amount due, which includes your current bill, as well as any balance forward. Please note that the balance forward must be received by the due date specified on the bill to avoid possible service interruption.

10

If you have signed up for automatic draft via your credit card, debit card or checking account, this message will appear on your bill. You will not see this message if you have not selected automatic draft. Call us at 1.877.HARGRAY to learn more about automatic draft.

11

Important messages about your bill will appear here.

12

Your balance forward (if applicable). Please note the due date listed is the date by which payment of the balance forward must be received to avoid potential interruption of service.

13

Your current month’s bill amount (does not reflect any balance forward).

14

The total amount due, which includes your current bill, as well as any balance forward. Please note that the balance forward must be received by the due date specified on the bill to avoid possible service interruption.

15

Check this box to indicate a change to your mailing address of record. A form for you to include your updated address is on the back of this remittance slip.

16

Send your payment to this remittance address to ensure receipt of your payment or pay your bill online at www.hargray.com.

17

You can set up electronic billing and pay your bill online at www.hargray.com.

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18

This section highlights payments and adjustments to your account for both the previous billing month and the current bill.

19

Both last month’s balance forward and this month’s balance forward are noted here (if applicable). If your current bill indicates a balance forward, payment of this balance must be received by the due date specified on the bill to avoid possible service interruption.

20

Charges related to your Internet service(s) are detailed in this section.

21

Your bundled Internet savings are noted here. Bundling two or more services is a great way to save money and simplify billing.

22

Charges related to your Television service(s) are detailed in this section.

23

Quantity of each type of set top box or digital transport adaptor indicated by a number beside the description (e.g., “-2” in the featured line example). The noted charge represents the total cost for the indicated type of device (i.e., the cost of one device multiplied by the quantity of that type of device).

24

Total On-Demand and Pay-Per-View (PPV) charges are indicated here. Itemized charges are indicated on following pages (if applicable).

25

Your bundled television savings are noted here. Bundling two or more services is a great way to save money and simplify billing.

26

Charges related to your Telephone service(s) are detailed in this section. If you have multiple telephone lines, charges for the features of each line will be indicated under each phone number along with subtotals for each telephone line.

27

Total charges for all Hargray core services (Internet, Television, Telephone). Does not include “Other charges” or “Taxes & required fees.”

28

Subtotal for “Other charges.” Refer to the following pages of your bill for more detail.

29

Subtotal for “Taxes & required fees.” Refer to the following pages of your bill for more detail.

30

Total charges for all Hargray core services (Internet, Television, Telephone), “Other charges” and  “Taxes & required fees.”

31

Your Hargray Rewards savings are noted here. If you’re not already a member of Hargray’s Rewards Program, call us at 1-877-HARGRAY and start saving today!

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32

Your current month’s bill amount (does not reflect any balance forward).

33

The total amount due, which includes your current bill, as well as any balance forward. Please note that the balance forward must be received by the due date specified on the bill to avoid possible service interruption.

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34

This section includes detail for charges for any service or fee not billed as a part of your Hargray core services (Internet, Television, Telephone), with the exception of all taxes and required/mandated fees, which are indicated in a separate section highlighted in item 35.

35

All taxes and required/mandated fees are noted in this section.