Residential Service and Support - Billing
Please contact Customer Service at 877.HARGRAY (877.427.4729), online at https://www.hargray.com/support/contact-us, or via live chat.
You can change your password by clicking here and then click 'Change My Password'.
All telecommunications carriers that provide telecommunications service are required by federal and state authorities to contribute a percent of revenue to preserve and advance affordable phone service through the State and Federal Universal Service Funds (USF). Potential beneficiaries of this fund are rural communities, low-income phone subscribers, schools, libraries, and rural healthcare facilities.
This monthly surcharge provides ongoing maintenance of the 911 system and equipment.
The Americans with Disabilities Act requires all telecommunications carriers offering voice services to provide access to a Dual Party Relay Service and contribute to a shared fund to support the service. This service enables an individual who is hearing or speech impaired to communicate with others through access to Teletypewriter (TTY) and/or a Telecommunications Device for the Deaf (TDD).
In order to assure the availability of affordable long distance phone service, a Federal Subscriber Line Charge helps providers of local phone service cover the installation and maintenance cost of outside phone wires, underground conduit, telephone poles, and other facilities that link each phone customer to the phone network.
Hargray Remittance
P.O. Box 100116
Columbia, SC 29202-3116
To make sure your check is applied to the correct account, you MUST put your ACCOUNT NUMBER on the check.
Sample account number: 1000011111
The FCC requires that basic phone service charges be noted as such on the bill, indicating what amounts can be paid if you want to retain just that service. Asterisks (*) are used to note such services.
You must cancel your “buy” prior to the event or you will be charged for the ordered event.
Yes, you will see an itemized list by title and date of the movies and/or events you order on your monthly billing statement.
View your bill online by signing up for Hargray’s Online Billing. Hargray’s online billing is fast, easy, convenient, and free. Please click here.
New users: Click the Sign Up button or contact customer service at 1.877.HARGRAY (877.427.4129), online at https://www.hargray.com/support/contact-us, or via live chat.
View your bill online by signing up for Hargray’s Online Billing. Hargray’s online billing is fast, easy, convenient, and free. Please click here.
New users: Click the Sign Up button or contact customer service at 1.877.HARGRAY (877.427.4129), online at https://www.hargray.com/support/contact-us, or via live chat.
Please call customer service at 877.HARGRAY (877.427.4729) for assistance.
View your bill online by signing up for Hargray’s Online Billing. Hargray’s online billing is fast, easy, convenient, and free. Please click here.
New users: Click the Sign Up button or contact customer service at 1.877.HARGRAY (877.427.4729), online at https://www.hargray.com/support/contact-us, or via live chat.
Autopay is a free service that provides a worry-free and convenient way to pay your monthly bill. With autopay, your checking account is automatically drafted each month. You still receive your itemized monthly bill online or by mail. Your customer-service representative can discuss the details with you.
- Hargray Services are billed a month in advance. For example, at the beginning of the month, you may receive a bill from the first of that month to the first of the next month.
- Depending on your account start date and billing cycle, a prorated amount from the previous month’s service is billed to catch you up to your assigned billing cycle.
- Equipment purchases, such as a wireless router, or extra fees, such as jack installation, will be on the first month’s bill.
Our goal is to have service installed within three to five business days of your request.
No, a combined bill is available to you at no charge. You can now enjoy the convenience and simplicity of having all your Hargray residential services on one bill. If you currently receive more than one bill for Hargray services, all you need to do is contact us to combine your accounts.
Any contract early-termination fees will be waived upon military deployment or transfer. The customer must show proof such as copy of orders. When a serviceperson is discharged from the military — voluntarily or involuntarily — the termination fees will apply. Military service personnel will not be charged the reconnect fee to reinstall their services upon their return.
Please return equipment to one of our Hargray retail stores. An account number or Social Security Number will be required.
Please call 1.877.HARGRAY (877.427.4729) for further instructions.
No. Hargray does not require you to sign a contract. However, if you do opt to sign a contract, it will reduce the cost of installation. Also, by signing a contract, you may be eligible for a current promotion.
Install Fees:
No Contract — $99.00
1-Year Contract — $50.00
2-Year Contract — $25.00