Billing

How do I transfer my service to a new address?

Call 1.877.Hargray to transfer your Internet, Television and Telephone services to your new address. A local customer service representative will gladly answer your questions concerning your move. You may be asked to take your equipment with you, or you may be asked to return all equipment if you are moving out of the local area or to an area requiring different equipment.

How do I change my billing address?

Please contact Customer Service at 1.877.HARGRAY (427.4729), email or live chat.

What is the remittance address for Hargray Cable Advertising?

Hargray Cable Advertising
P.O. Box 7854
Hilton Head Island, SC 29938-7854
Attn: Marcia daMude

How do I change my password to my online billing account?

You can change your password to your online account by contacting Hargray Customer Service at 1.877.HARGRAY (424.4729), or click here.

What is the Universal Service Fund Charge?

All telecommunications carriers that provide telecommunications service are required by federal and state authorities to contribute a percent of revenue to preserve and advance affordable telephone service through the State and Federal Universal Service Funds (USF). Potential beneficiaries of this fund are rural communities, low-income telephone subscribers, schools, libraries and rural healthcare facilities.

Why is there a County E911 Charge?

This monthly surcharge provides ongoing maintenance of the 911 system and equipment.

What is the Telecommunication Relay Charge?

The Americans with Disabilities Act requires all telecommunication carriers offering voice services to provide access to a Dual Party Relay Service and contribute to a shared fund to support the service. This service enables an individual who is hearing or speech impaired to communicate with others through access to Teletypewriter (TTY) and/or a Telecommunications Device for the Deaf (TDD).

What is the FCC Access Charge?

In order to assure the availability of affordable long distance telephone service, a Federal Subscriber Line Charge helps providers of local telephone service cover the installation and maintenance cost of outside telephone wires, underground conduit, telephone poles and other facilities that link each telephone customer to the telephone network.

Where do I mail my payment?

A. HARGRAY REMITTANCE
PO BOX 100116
COLUMBIA, SC 29202-3116

To make sure your check is applied to the correct account, you MUST put your ACCOUNT NUMBER on the check.

Sample account number: 1000011111

What are basic telephone service charges?

The FCC requires that basic telephone service charges be noted as such on the bill, indicating what amounts can be paid if you want to retain just that service. Asterisks (*) are used to note such services.

If I miss a PPV event that I ordered, will I still be charged?

You must cancel your “buy” prior to the event or you will be charged for the ordered event.

What do I do if I am being billed for PPV events that I did not order?

You are required  to enter your 4-digit PIN when ordering PPV events.

  • The event delivery process cannot be activated without this PIN.
  • Therefore, events ordered and/or watched under your four-digit PIN will be billed to your account and you will be responsible for payment.

Will On-Demand and PPV events I order appear on my monthly bill?

Yes, you will see an itemized list by title and date of the movies and/or events you order on your monthly billing statement.

When is my bill due?

View your bill online by signing up for Hargray’s Online Billing. Hargray’s online billing is fast, easy, convenient and free. Please click here.

New users: Click the Sign Up button or contact customer service at 1.877.HARGRAY (427.4129), or by email or live chat.

What is the balance due on my account?

You can check the balance on your account by signing up for our free Online Billing. Hargray’s online billing is fast, easy, convenient and free. Please click here.

New users: Click the Sign Up button or contact customer service at 1.877.HARGRAY (427.4129), or by email or live chat.

How can I stop online bill pay?

Please call customer service at 1.877.HARGRAY (427.4129) for assistance.

How can I view and pay my Hargray bill online?

View your bill online by signing up for Hargray’s Online Billing. Hargray’s online billing is fast, easy, convenient and free. Please click here.

New users: Click the Sign Up button or contact customer service at 877.HARGRAY (427.4129), or by email or live chat.

Does Hargray offer Automatic Bank Draft?

Easy Pay is a free service that provides automatic drafting of your checking account to pay your telephone bill. You still receive your itemized bill every month with a message telling you that your account is satisfied in full. Your Customer Service Representative can discuss the details with you.

Why does my first bill for new services seem so high?

1. Hargray Services are billed a month in advance. For example, at the beginning of the month, you may receive a bill from the first of that month to the first of the next month.

2. Depending on your account start date and billing cycle, a prorated amount from the previous month’s service is billed to catch you up to your assigned billing cycle.

3. Equipment purchases, such as a wireless router, or extra fees, such as jack installation, will be on the first month’s bill.