No One Wants a Virus

Recently, a number of our customers have reported issues caused by DNS Changer malware, a type of malicious software that’s currently spreading globally. 

The security of our internal network and providing a high-quality safe service is a top priority at Hargray, and we urge our customers to take appropriate steps to maintain security for their personal networks and equipment.  In an effort to better serve you, the following information will help you understand the virus and what to do if your router or connected devices become infected.
 
What is DNS Changer malware?
  • This type of malware changes the Domain Name System (DNS) settings to allow a malicious operator to gain control of your network.
  • DNS Changer malware may infect a single device, or, if your router or network gateway is infected, all the computers on your network may be affected.
 
Signs your computer or network may be infected:
  • This malware redirects your Internet traffic to alternative websites, allowing the malicious operator to control the Internet browsing experience.
  • Unusual pop-ups or unexpected webpages may be displayed.
 
What you can do:
  • Install anti-virus software and make sure your program is up-to-date.
  • Run a virus scan and remove the virus from all equipment on your network according to the manufacturer’s recommendations.
  • Check and remove any incorrect DNS settings in your computer, router, and gateway.
 
Click  here for more information about DNS Changer Malware.  In addition, there are a number of free tools online, as well as, local professional computer repair resources who can provide assistance removing the malware.  If you have further questions, please contact our Support Team at 843.686.1138 or 611 from your Hargray landline phone.  We’re here to help.